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Job Title:   Front Desk Agent
Hotel & Conference

This position is responsible for the successful daily operation of the hotel front desk. Successfully check guests in and out of sleeping rooms, conduct all necessary guest transactions, and create front desk reports in an expeditious manner. Create accurate reservations and room blocks, and assist with group arrivals and departures. Monitor the front desk through potential times of stress, and emergencies, resolve guest concerns, and implement resolutions, notifying management as necessary. Greet customers immediately with a friendly and sincere welcome, use a positive and clear speaking voice, listen to and understand requests, issues, and situations from both guests and staff members. Develop a thorough knowledge of hotel staff, property amenities, area attractions, room locations and rates, and selling strategies.

High School Diploma or equivalent required. Must have hotel, front desk, customer service or similar work experience.Strong computer skills and proficiency in the Microsoft Office suite required. Knowledge of Micros Opera property management system is preferred. Excellent phone etiquette, customer service and people skills relating to both internal and external guests. Must have strong organizational and multi-tasking skills, and the ability to communicate effectively both verbally and in writing with persons of diverse backgrounds. Must be able to reach, bend, stoop and lift up to 50 pounds. Ability to push/pull up to 150 pounds. Ability to work nights, weekends, holidays and varied hours.

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