Hotel Front Desk Agent

JOB DESCRIPTION:

Job Duties

Anticipates guests' needs, responds promptly and acknowledges all guests, however busy and whatever time of day. Maintains positive guest relations at all times. Resolves guest complaints, ensuring guest satisfaction. Maintains complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtains assigned bank and ensures accuracy of contracted monies. Keeps bank secure at all times. Answers department telephone, using correct greeting and telephone etiquette. Processes all guest check-ins. Verifies registration card information with the guest. Obtains back-up information for guest credit/payment method and inputs into system; collects cash when designated. Handles overbooked or "walked" guests. Accepts and records wake-up call requests. Monitors, sends and distributes guest faxes. Communicates pertinent guest information to designated departments (i.e., special requests, amenity delivery). Resolves discrepancies on the room status report with Housekeeping; reports discrepancies to supervisor/manager. Processes all check-outs. Processes adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Performs other related duties as assigned. Promotes superior guest service.

JOB REQUIREMENTS:

Minimum Qualifications
High school graduate or equivalent vocational training certificate. Good communication skills both verbal and written. Ability to compute basic arithmetic. Provide excellent guest service and maintain a professional demeanor. Ability to input and access information in the property management system/computers/point of sales system. Some college or training in hospitality industry. Previous experience as Front Desk Clerk. Must be able to work various shifts, weekends, holidays and flexible hours. Must be able to withstand prolonged standing.

Return to Search Email a Friend

	Trouble cutting and pasting your resume into the window provided
	Copy the resume from your text document (example: MS Word) by opening/viewing the document and selecting Edit - Select All from the menu bar, then Edit, Copy. Go back to the enrollment page where you want to paste the resume. Click into the Resume text box. You will see your curser blinking in the box. Go to the menu bar at the top of the browser and select Edit, Paste. This will put the resume into the text area. View what you have pasted and make sure it is visible within the limits of the box

	Resume doesn't look like it will fit within the text box provided
	How your resume looks in the text box is not necessarily how it will look when an employer views it. Be sure to align the bullets, tabs and spacing to ensure a well-formatted view for the recruiters.

	Using HTML when formatting your resume within the text box
	Do not use HTML when submitting your resume. Your resume will be viewed by recruiters with widely varying screen dimensions, including handheld mobile devices. Your resume might be converted into straight ASCII text and imported into a database or resume management software.

	Targeting your job search
	You can fine tune your job search by using specific keywords in the Keyword Search. If these keywords are in any part of a job, the search will return those jobs. Example keywords: marketing, business administration These words will result in job descriptions that include either marketing or business administration or both. Example: Business Administration These words together result in job descriptions that include both words in the order you type them in. Example: Business Administration and marketing and entry level These words result in job descriptions that include all of these words.

	Selecting more than one choice in a list box
	To select multiple choices in a drop down box, hold down the CTRL ("Control") key while clicking the options with the mouse. Use the SHIFT key if you're using a Macintosh.

	Printing your resume
	When you are reviewing your resume, click into that frame. From your browser's menu, select 'File' and 'Print - only selected frame.'

	Changing your username and password
	You will not be able to change your username or password. If you lose your password, you can click on the "Forgot Password" button next to the password box on the login page. If you have forgotten your username, you will need to contact the HR department for help in retrieving this information.