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Job Title: Surveillance Lead Operator
Saint Louis
Full Time
Casino Operations
Job Description:


Under general supervision, observe gaming and operational areas using video surveillance systems to ensure laws, policies and procedures are being followed and maintained. Monitors slot and table games activity; reviews slot and table games department data contained in the Surveillance areas of ACSC CMS-SMS SYSTEMS also an understanding of sensitive key systems.


(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.)

  1. Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).

  2. Observes and reports any and all gaming violations and/or thefts of Lumiere Place’s property.

  3. Assist Supervisor in training, developing, monitoring and leading personnel in such a manner to maintain a positive employee relations culture.

  4. Motivate and supervise staff in Supervisor’s absence in order to ensure employees receive adequate guidance and resources to accomplish established departmental and guest service objectives.

  5. Operates monitor room equipment, including basic computer functions;. reviews slot and table games department data contained in the Surveillance areas of ACSC CMS-SMS SYSTEMS to protect company assets and funds

  6. Maintains video surveillance of the entire casino, i.e., table games, slots, keno, race & sports book, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.

  7. Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.

  8. Participate in any court actions relating to gaming violations at Lumiere Place in order to represent facts as obtained by department.

  9. Learns and uses various card count systems.

  10. Learns all games in use at Lumiere Place and all procedures and cheating indicators of such games.

Job Requirements:


Must be at least 21 years of age

• Must be able to obtain and maintain a valid gaming license

Must have 20/20 corrected vision

• Ability to prioritize and multi-task to effectively supervise operators in the absence of the Supervisor.

• Ability to observe and direct actions of Operators in the absence of the Supervisor.

These skills are typically acquired through a high school education or equivalent and two years of surveillance experience or casino experience in security, table games, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

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