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Job Title: Systems Analyst
Full Time
Job Description:

Duties & Responsibilities:


  • Adhere to Pinnacle values.

  • Provides technical advice, guidance and informal training to customers using hardware and software programs.

  • Manage system projects (e.g. server & network upgrades, changes and enhancements)

  • Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.

  • Performs root cause analysis and develops checklists for typical problems.

  • Responsible for training of system users on proper usage of software and assisting in the daily functions of the department.

  • Works in a team setting, sharing information and assisting other team member with calls.

  • Installs new and/or expands existing personal computer based systems.

  • Develops and maintains telecommunications systems.

  • Ensure data integrity by keeping system security rights up to date at all times.

  • Learn specific input/output requirements (forms of data input, how data is to be summarized & formats for reports. 

  • Maintain system access (adds, changes, deletes) for all team members.

  • Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Pinnacle Entertainment.

  • Support the policies of the local Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment.

  • Maintain knowledge of developing technologies by reading professional literature and attendance at relevant training sessions, conferences and workshops

  • Work flexible hours including evenings, overnights, weekends, and holidays including but not limited to participating in the on-call rotation program

Job Requirements:

Required Knowledge and Skills:

Knowledge of computer applications

Excellent technical, complex problem solving, interpersonal, oral & written communication skills

Planning configuring, installing, troubleshooting, repairing, and providing end-user support for hardware, systems and peripherals, pc’s, printers, and cabling systems.



Required Natural Behaviors

Ability to assume responsibility for independent/self directed action

Strong guest service skills

Must have strong time management skills

Ability to effectively work independently and as part of a team

Ability to share or divide attention among several ongoing activities, projects or assignments

Ability to interpret and explain company policies and procedures to others

Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies

Ability to identify circumstances or incidents that require the notification and/or approval of others

This is a non-uniformed position, which requires the team member be in compliance with non-uniformed appearance standards while on duty



Required Education and Work Experience

Associates degree in computer science or related field or equivalent work experience required

Minimum of 4 years experience in IT

Technical certifications desirable


Level of Authority:

The team member does not advises and recommends decisions regarding hiring, terminating and coaching team members as well as uses independent judgment in interpreting company and department policy. 


Reporting Structure:

The Team Member reports to the IT Manager or IT Director depending on the property leadership team.


Supervisory Responsibilities:

The Team Member supervises none.


Travel Required:

The Team Member may be required to travel up to 5%.


Licensing Required:

Team Members will be required to obtain and maintain a Gaming Commission License.   


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