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Job Title: Call Center Host
Lake Charles
Full Time
Hotel and Hospitality
Job Description:


When we say, “That’s the Life” here at L’Auberge Lake Charles, it means we live it every day.  What could be better than providing entertainment and excitement as a career.   We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do.

 Be on the team that make sure our guests’ visits are nothing short of amazing each time. Never allow a dull moment dealing cards, coins, chips and celebrations.  Provide the party and function as “The Life” of it, too..

 As a Call Center Host you are responsible for providing superior service to both the internal and external customer.  The incumbent is also responsible for the effective communication by informing guests of all aspects of VIP Services.  Responsible for determining whether minimum qualifications for complimentary have been met based upon gaming activity.


Job Requirements:


  • Must be able to use the equipment associated with the position, including, but not limited to, AS/400.

  • Ability to review and comprehend all necessary documentation.

  • Ability to inspect and maintain areas for which responsible.

  • Ability to communicate effectively with all levels of employees.

  • Ability to effectively and efficiently move around work area.

  • This position operates in a working environment that is subject to varying levels of crowds and noise.

  • Ability to speak clearly on the phone and communicate efficiently while making outbound calls.


Equipment and Machine Use

  • ACSC Computer System

  • LMS Computer System

  • Microsoft Office

  • Sharepoint Computer System

  • Telephone System, ten-key, typewriter.




  •  Complete working knowledge of Call Center Host duties required. 

  • Familiarity with front desk operations.

  • Effective communication skills, verbal and written.

  • Obtain the appropriate work authorization per gaming regulations.

 All offers of employment are contingent until clear, timely results from the following have been approved:

  • Drug Test

  • Criminal Background Investigation

  • Employment Verification

  • Education Verification

  • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)

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