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Job Title: Casino Marketing Manager
Full Time
Casino Operations
Job Description:

The incumbent in this position will promote and maintain the utmost integrity and the highest caliber of customer service to all patrons and employees of Belterra Casino Resort and Spa.?

Sales Excellence: Leveraging sales techniques to maximize performance.

Passion for Service: Internally motivated to graciously serve, delight and build player loyalty.

Drive: Harnessing energy and passion to excel.

Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world.

Influence: Engaging others to succeed.

Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness.

Job Requirements:

  • Minimum 5 years experience casino/hotel, customer service, host, or telemarketing experience required.

  • College degree or equivalent experience preferred.

  • Ability to think independently in making decisions to maximize customer service experience and program profitability.

  • Ability to effectively manage time and perform multiple tasks simultaneously.

  • Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.

  • Excellent interpersonal skills required.

  • Must have excellent oral and written communication skills.

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