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Title:   Bilingual French-Social Media Specialist
Inbound Operations
2267
Melbourne
FL
United States
Full Time

POSITION DESCRIPTION:

Ready to Change Gears?

 
Percepta is currently looking for enthusiastic Social Media Specialists to respond to posts on Twitter, Facebook and relevant forums/message boards.  Partnered with a leading Automotive manufacturer, Percepta excels at providing customer contact & auto dealer services including concern resolution, technical support, sales and marketing support, and business process management. The Social Media Team is responsible for the overall real time public interaction across various social media channels.
The Social Media Specialist (SMS) is responsible for swaying positive public opinion for our Automotive partner through daily interactions these social media forums.  This will be accomplished through a strategic combination of public posts and private messages on relevant social media sites including, Twitter, Facebook, and Message Boards/Forums.
Must be Blingual French with oral and written skills (Quebec Qua)

What You’ll Do
  • Main interaction-blogging/writing through various Social Media Forums
  • Channel Management – monitoring, researching, responding, posting
  • Research and master engagement tools
  • Help develop strategic and innovative methods for engaging current fans/followers
  • Prepare, proof, and edit publication for external audiences
  • Provide high quality customer support
  •  Utilize/Document using appropriate CRM tools

POSITION REQUIREMENTS:
What You Need to Have  
  • BA/BS – Social Media/Communications, Public Relations, Marketing, Digital Marketing, Journalism,  or related field of study preferred or equivalent work experience
  • Bilingual French (Quebec Qua) verbal and written skills required
  • Minimum 1-3 years of public relations, public affairs, or marketing experience (large company)
  • Minimum 1-3 years experience in concern resolution
  • Minimum 6 months blogger outreach with proven professional writing samples
  • Understand the basic nuances of Twitter, Facebook, and Private Message Boards/Forums and the differences in communication styles
  • Professional experience using Twitter, Facebook, and/or Private message Boards/Forums for the purpose of interacting with the public
  • Professional familiarity with major social media trends
  • Demonstrated success in Channel Management ( i.e. monitoring, responding, posting)
  • Demonstrated ability to interject personality into written content without crossing professional boundaries
  • Demonstrated success in writing/journalistic and proofreading skills
  • Excellent communication skills – both verbal and written word
  • Automotive Industry Enthusiast or background preferred
  • Ability to comprehend complex editorials
  • Strong computer and typing skills – speed and accuracy
  • Must be able to work an 8 hr. shift from 11:30am to 8pm -Monday thru Friday
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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
 
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