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Title:   Bilingual French Team Leader
Inbound Operations
2168
Melbourne
FL
United States
Full Time

POSITION DESCRIPTION:

Ready to Change Gears?

Percepta is currently looking for an enthusiastic French Bilingual Team Lead   responsible for the day-to day performance of a team whose objective is providing accurate, timely, accessible, and professional customer service via multiple channels (telephone, correspondence, or email). Percepta excels at providing outsourced customer contact and auto dealer services including concern resolution, technical support, sales and marketing support and business process management. .
 
What You’ll Do
 

  • Directs, supervises, evaluates and coaches while motivating and building strong relationships with agents, their peers and the Percepta/Client Management team.
  • Address questions regarding company policies, case handling, key performance indicators and general inquiries. 
  • Responsible for timely response and resolution of customer escalations. 
  • Demonstrate understanding of program goals through meeting and/or exceeding quality and service level objectives.
  •  Lead and motivate team and individual agents to meet and/or exceed required daily performance metrics and measurements.

POSITION REQUIREMENTS:

What You Need to Have  
 

  • High School diploma GED required, Associates or Bachelor’s degree preferred
  • Excellent written and verbal communication skills in the French language
  • Management experience with demonstrated team-building and leadership skills
  • 1 – 3 years Team Leadership or supervisory experience
  • Experience in coaching others and improving performance
  • Minimum of –3 – 5 years of customer service experience
  • Excellent judgment in customer interaction and problem resolution
  • Confidence in decision making ability
  • Ability to quickly analyze, research, and answer inquiries
  • Passion / interest in automotive industry is desired
  • Ability and desire to continually expand your knowledge and develop yourself

 
What We Offer
 

  • Complete product training to maintain knowledge in a dynamic environment.
  • Web resources and personnel will be available to assist with more in-depth concerns/inquiries.
  • Competitive salary and a comprehensive benefit package:
    • Health benefits for full time employees including Medical, Dental, and Vision coverage
    • Paid time off
    • Discounts of up to $2,000 on new vehicles
    • Discounts with local businesses and for entertainment venues
    •  Outstanding employee recognition programs and events
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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
 
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