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Title:   Customer Care Specialist
Inbound Operations
United States
Full Time

Customer Service Professionals
Ready to Make a Difference?
Percepta is currently looking for enthusiastic Customer Service Professionals who are experts in creating unique and memorable consumer experiences for luxury vehicle owners.  If you enjoy a fast-paced environment, are self-motivated, and demonstrate a desire to build relationships and be an advocate for customers, keep reading!  Percepta partners with a leading automotive manufacturer to provide exceptional customer contact and auto dealer services. If you meet our requirements listed below, we’d like to speak with you.

What You’ll Do
·Provide superior level of customer service with focus on building a relationship of  trust, empathy and enthusiasm with every luxury vehicle owner
·Handle inbound luxury vehicle customer calls and emails regarding sales and service inquiries or concerns in a courteous and professional manner. 
·"Own the call" by managing cases that require individualized, creative solutions along with additional follow-up or escalation 
· Be prepared to explain information supporting decisions communicated to vehicle owners.
· Document and promptly address customer  inquiries or concerns on a first-call (email) basis.
· Act as a liaison between customers and dealerships, providing excellent service to all parties by being organized, returning all voice mail and email messages promptly, and following-up with customers and dealers at the time expected.
  Applicants under consideration will need to be available to work a shift between 8 am and 8 pm Monday thru Friday and be available as needed on Saturdays from 9 am - 5 pm.


What You Need to Have
o       Experience supporting high-income, sophisticated customers.
o        Experience in automotive industry, hospitality and/or luxury environment preferred.
o        Outstanding verbal and written communication skills.
o        3 – 5 years problem resolution and handling of escalation issues in customer contact environment.
o        3 – 5 years customer service experience with decision making authority.
o        Experience with dealer operations and handling escalated customer issues an asset.
o        Knowledge of Customer Contact Process and Guidelines, Escalated Handling Process, Customer Arbitration,  Warranty Program an asset.
o        Previous exposure to highly professional office environments (medical, financial investments) a plus.
o        Associates or Bachelors degree. Equivalent related experience will be considered.

Percepta offers an energetic, welcoming environment with managers that truly care and lead according to our core values.  In fact all of our leaders and employees work to promote the value: Treat people with dignity and respect.  We also strive to promote from within, for example most all of our Team Leads are promoted from agent-level opportunities and we always need good people for specialty roles in areas such as Quality Assurance, Training and Human Resources just to name a few.  We strive to promote those who achieve, in support of another core value: Foster, embrace and reward a performance based culture.
Does Percepta sound like the place to kick start your career?  Click on the Apply Now link below to tell us more about yourself… 
  • Complete product training to maintain knowledge in a dynamic environment.
  • Web resources and personnel will be available to assist with more in-depth concerns/inquiries.
  • Competitive salary and a comprehensive benefit package:
  • Health benefits for full time employees including Medical, Dental, and Vision coverage
  • Paid time off
  • Discounts of up to $2,000 on new vehicles
  • Discounts with local businesses and for entertainment venues
  • Outstanding employee recognition programs and events   
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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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