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Title:   French Customer Care Representative II
Client Services
2037
Melbourne
FL
 
Full Time

POSITION DESCRIPTION:

French Customer Care Representative II

Ready to Change Gears?

Percepta is currently looking for enthusiastic Web Support French Speaking Customer Care Representative II.  The Customer Care Rep will provide technical support for web-based systems to dealerships.  The CCR is the initial contact for dealership personnel.  The CCR listens to the customer inquiries and provides an accurate and timely response to the customer.

 
What You’ll Do

  • Perform all Business Analyst responsibilities with consistent reliability
  • Ability to maneuver through various systems to provide the dealer / customer with prompt, courteous and accurate information including:
o        Accurately respond to internal and external customer inquiries using available       resources
o        Provide on-line support for applications
  • Help identify process improvements and best practices for the team
  • As applicable, answer email inquiries, web forms, etc. within required time frames in a professional manner with accurate and timely information
  • Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader or Manager
  • Adhere to, and support all Percepta and business and quality initiatives and company policies and procedures
  • Complete training courses as directed by Operations and/or Training
  • Complete additional tasks and projects as needed 

POSITION REQUIREMENTS:
What You Need to Have  

  • Dealership communication experience
  • Knowledge of software installation and troubleshooting
  • Required Experience includes:
o        Internet browser troubleshooting and email technology.
o        Working with Windows, MS Office Suite, Internet Explorer, Java, Macromedia and Flash. 
  • 1 – 2 years customer service experience.
  • Strong written and oral communication
  • Able to speak, read and write in French
  • College degree preferred or equivalent work experience required.

 

What We Offer

  • Complete product training to maintain knowledge in a dynamic environment.
  • Competitive salary and a comprehensive benefit package:
    • Health benefits for full time employees including Medical, Dental, and Vision coverage
    • Paid time off
    • Discounts on new vehicles
    • Discounts with local businesses and for entertainment venues
    • Outstanding employee recognition programs and events
 
 
As a Percepta employee, you will experience an environment built on our global values:
 
Treat people with dignity and respect.
Demonstrate integrity in the way we conduct business and treat each other.
Promote effective teamwork and open communication.
Be proactive.
Continually innovate and improve.
Execute with commitment, speed and quality.
Foster, embrace and reward a performance based culture
If you like a career that places you in the driver’s seat, just click on our link to apply on line! 
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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
 
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