Job Code
Employment Status
Casino Porters



  • Provide outstanding guest and Associate service while performing the assigned tasks and duties, including interpreting and conveying information about the Resort.  Smile and exhibit a friendly and courteous attitude to all guests and associates encountered.
  • Maintain a detailed and up-to-date knowledge of the services and events available at the Resort, as well as their hours of operations and those of the associated restaurants.
  • Sweep, mop, wipe, polish, dust and/or vacuum all entrance/exits, slot areas, offices, hallways/common areas, and other locations as assigned by the Hospitality Operations Supervisors or other members of the leadership team.
  • Operate, refill and assist in maintaining basic janitorial equipment such as; brooms, mops, vacuums, trash-removal carts, extractors and other similar type equipment.  Use in the prescribed manner and follow all safety procedures in place during their operation.
  • Operate the carpet shampoo machine and stripping machine, when properly trained on this equipment.  Ensure that the machines are in constant motion, i.e. pushed, pulled, or maneuvered, to avoid damaging the floors and/or carpets.
  • Maintain a detailed knowledge of all chemicals or cleaners used by the Hospitality Operations department.  Know the location and how to use the MSDS manual to avoid mixing potentially caustic or toxic chemicals.
  • Ensure the overall cleanliness and general appearance of all assigned areas located in the casino areas, rest rooms, and other public areas of the resort.  Ensure that the trash is removed and the receptacles are kept clean and presentable.
  • Maintain the storage areas for cleanliness and organization and ensure that the necessary supplies are maintain and restocked as needed.
  • Assist in protecting and safeguarding all property assets.
  • Ensure that the scheduled preventative maintenance and general servicing of the equipment and supplies is completed in a timely and orderly manner.  Regularly clean the brooms change the mop heads, scrub the mop buckets and replace worn scrubbing pads as necessary.
  • Follow all established departmental and Resort policies and procedures.
  • Conduct themselves at all times in accordance with the established Resort’s Mission, Value System, and Guest Promise.  Notify co-workers of discrepancies noticed.  Adhere to all grooming standards.
  • Communicate and interact with department leaders, the Hospitality Operations Supervisors and their coworkers on a daily basis.  Stay informed on issues concerning new methods, procedures, tasks or upcoming changes or enhancements that may affect the department.
  • Assist in completing special projects and assisting other Casino Porter staff as requested or required.
  • Perform all other duties as delegated or directed by those assigned above them in the department or from within the Resort’s leadership team. 


  • Must be a minimum of twenty-one (21) years of age.
  • Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.
  • A high school diploma, a General Education Development (GED) certificate or its equivalent is preferred. 
  • A minimum of one (1) month of previously related experience and/or training is preferred.  An equivalent combination of prior education and experience may also be accepted.
  • Must be able properly and safely store, apply, use and mix the required cleaning chemicals, solutions and powders to complete the assigned tasks.
  • Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
  • Must possess good organizational skills and be able to multi-task when conducting the assigned responsibilities.
  • Must be willing and able to follow all departmental policies and procedures, as required.
  • Must possess the willingness to be a team player and partner with other Associates in order to complete the assigned tasks.  The candidate must be able to accomplish all assigned duties in a positive manner.
  • Must be able to work flexible shifts including nights, weekends, holidays, high-guest volume events, and overtime, as assigned by leadership.
  • Must be able to frequently lift and maneuver a minimum of fifty (50) pounds in a safe manner.
  • Must be able to stand, walk, climb, bend, reach, and stoop in confined and/or open areas for up to 100% of assigned shift.
  • Must be able to tolerate work in a smoke filled environment
  • Must be able to work with hazardous chemicals while wearing latex, vinyl, or rubber gloves.