Job Level

Number of Positions

Beverage Supervisor

Atmore, AL

Description:

Job Overview:

The Food and Beverage Supervisor is responsible for effective use of all assigned restaurant and/or beverage personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. Ensures that guest’s service needs in the restaurant and beverage areas are identified and implements programs designed to ensure proper guest service. Provides leadership and direction for assigned employees in the restaurant/beverage areas and supports all Casino initiatives throughout the property.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

· Assists in implementing programs designed to provide beneficial changes in assigned operations, improvement in the operations impact or interaction with customers, improvement in the operations ability to reduce or contain costs or generate additional revenue

· Helps develop and implement customer service training programs as needed; Ensures that the restaurant/beverage areas support the Casino by providing outstanding service to VIP guests and during special events

· Assists in the development and administration of controls for all phases of assigned outlets in an economical and profitable manner while maintaining established standards

· Helps implement cost control procedures and standards of performance; Administers scheduling programs to ensure highest service levels with maximum productivity

· Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties

· Works with manual and automated systems and assists in developing or implementing procedures, formats, budgets, testing, training, and documentation

· Acts immediately on all customer complaints and takes corrective action as needed

· Oversees personnel changes in assigned outlets and recommends action regarding hiring, promotions, demotions and release of personnel

· Assists in the development of menus and wine lists as requested

· Continually seeks new methods and programs to promote the restaurant/beverage areas and the property as a whole

· Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments and scheduled entertainment from disseminated pre-shift information

· Assumes special projects as needed at the direction of the immediate supervisor

· Ensures that interim and annual performance evaluations are completed on time and files maintained

· Ensures sufficient inventories are maintained to meet the needs of the operation

· Other duties & responsibilities as assigned

Requirements:

Job Requirements: (please ensure you meet the listed requirements prior to applying)

· High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment

· Associate’s Degree in Related field– required

o OR Two (2) years’ Food and/or Beverage Supervisory experience– required

o OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality F&B Department– required

o OR Two (2) years’ experience in the hiring position’s Department– required

· Must twenty-one (21) years of age or older

· Experience in multi-shift, complex organizations; Problem solving and decision making ability

· Must have extensive knowledge of food products and service techniques

· Must be familiar with financial data and cost control techniques

· Excellent interpersonal, customer service, communication, team building, and problem solving skills are required

· Excellent verbal and written communication skills

· Ability to coordinate multiple tasks at once with minimal direction

· Ability to compile, compute, and analyze pertinent data needed for reports

· Ability to work with a computer based time and attendance, and/or client-booking systems, as well as the Micros Point of Sale system

· Must be able to lift and carry up to forty (40) pounds; must be able to work independently and as part of a team

· Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment

· Ability to adequately and successfully perform all aspects of this position

· Must possess a high level of maturity, dependability, and punctuality

· Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats

· Must successfully pass job interview, including a guest service audition

· Must successfully complete Responsible Vendor Alcoholic Beverage Service, and TIPS training

· Must successfully complete ServeSafe Sanitation training

· Willing to work odd and irregular hours

· Must be able to maneuver to all areas of assigned outlets, including all food and beverage service areas

· Must be able to respond calmly and make rational decisions when handling guest and employee conflicts

· Willing to travel and participate in training as recommended or required

· Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position

· Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality

Return to Search

	Trouble cutting and pasting your resume into the window provided
	Copy the resume from your text document (example: MS Word) by opening/viewing the document and selecting Edit - Select All from the menu bar, then Edit, Copy. Go back to the enrollment page where you want to paste the resume. Click into the Resume text box. You will see your curser blinking in the box. Go to the menu bar at the top of the browser and select Edit, Paste. This will put the resume into the text area. View what you have pasted and make sure it is visible within the limits of the box

	Resume doesn't look like it will fit within the text box provided
	How your resume looks in the text box is not necessarily how it will look when an employer views it. Be sure to align the bullets, tabs and spacing to ensure a well-formatted view for the recruiters.

	Using HTML when formatting your resume within the text box
	Do not use HTML when submitting your resume. Your resume will be viewed by recruiters with widely varying screen dimensions, including Palm Pilots. Your resume might be converted into straight ASCII text and imported into a database or resume management software.

	Targeting your job search
	You can fine tune your job search by using specific keywords in the Keyword Search. If these keywords are in any part of a job, the search will return those jobs. Example keywords: marketing, business administration These words will result in job descriptions that include either marketing or business administration or both. Example: Business Administration These words together result in job descriptions that include both words in the order you type them in. Example: Business Administration and marketing and entry level These words result in job descriptions that include all of these words.

	Selecting more than one choice in a list box
	To select multiple choices in a drop down box, hold down the CTRL ("Control") key while clicking the options with the mouse. Use the SHIFT key if you're using a Macintosh.

	Printing your resume
	When you are reviewing your resume, click into that frame. From your browser's menu, select 'File' and 'Print - only selected frame.'

	Changing your username and password
	You will not be able to change your username or password. If you lose your password, you can click on the "Forgot Password" button next to the password box on the login page. If you have forgotten your username, you will need to register again.

	How your Job Spy work
	Routinely, your Job Spy will search the job database. If a new job has been added that contains your Job Spy criteria, that job will be emailed to you! Enter the keywords that a job should contain in the "Keyword(s)" box. Create a memorable name for your Job Spy.