EVS Supervisor

Wetumpka, AL

Description:

Shift: 9:30PM-6:00AM

Shift may change based on need

Job Overview:

The EVS Supervisor makes guests feel welcome and important by ensuring that the casino and common areas are clean, comfortable and well maintained.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

Projects a positive image
Greets all guests in corridors
Actively coaches, mentors and develops employees
Performs weekly audits of employee performance
Assists with auditions, interviewing and hiring
Generates daily assignments for employees
Performs property inspections, documenting as required
Checks and reports area statuses as needed
Inventories and orders departmental supplies
Creates work schedules; Manages employee timesheet
Acts as “Manager on duty” representing the casino in resolving guest conflict for the property
Keeps staff informed of all pertinent information
Liaises with other departments as operational issues arise
Generates shift reports recording key statistics and incidents
Limits the number of accidents and injuries by promoting job safety
Approves or denies PTO requests
Other duties & responsibilities as assigned

Requirements:

Job Requirements: (please ensure you meet the listed requirements prior to applying)

High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Associate’s Degree in Related field– required
- OR Two (2) years’ Supervisory experience– required
- OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required
- OR Two (2) years’ experience in the hiring position’s Department- required
One (1) year of experience in an EVS, custodial or housekeeping position- required
Experience in customer relations or guest services- preferred
Must participate in computer basics training course within one (1) year
Must successfully pass job interview, including a guest service audition
Must participate in departmental training (ex: hard surface, carpet surface, etc.)
Must obtain certification in lift training annually
Must have knowledge of cleaning chemicals
Must be willing and able to work in the presence of solvents and cleaning chemicals
Must be able to climb a ladder to perform overhead work
Must be able to lift and maneuver a backpack vacuum of twenty-five (25) pounds up to two (2) hours
Must be able to push or pull or maneuver a minimum of five (5) to sixty (60) pounds to assigned areas
Good writing and verbal communication skills required (skills test may be administered)
Must be able to stand and/or walk for entire shift
Must be able to work effectively in a fast paced, high volume environment
Must be able to operate standard office equipment – phones, computers, etc.
Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

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