Type of Position
Varies (Any)
Pay Rate
Based on experience

Bingo Director


Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues.  In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.  


PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do.  While carrying out the job duties listed below, the Bingo Director contributes to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.     


Principal Duties and Responsibilities (*Essential Functions)

  1. *Creates, develops and implements an effective strategy of organization within the Bingo Department, setting realistic objectives for the future growth and expansion of Potawatomi Bingo Casino.
  2. *Formulates, administers and enforces departmental policies and Minimum Internal Controls standards.  Upholds jurisdiction gaming laws and regulations (federal, state, local, etc.).
  3. *Directly supervises the Bingo and Packaging Departments management group; indirectly supervises the activities of all employees in these departments.
  4. Regularly reviews and evaluates job performance of all Bingo and Packaging employees to take the necessary steps to resolve unsatisfactory results or conditions.
  5. Maintains appropriate staffing levels in the Bingo and Packaging departments.
  6. Responsibilities include interviewing, hiring and training the management staff.   Oversees the interviewing, hiring, and training of Bingo employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems internally and externally.
  7. Facilitates the flow of information, by organizing and presiding over regularly scheduled departmental meetings with all Bingo and Packaging employees.
  8. Held accountable, to the highest degree, for the accuracy and thoroughness of departmental records and reports.
  9. Oversees the preparation of budgets for each reporting department and guides the department head in maintaining successful operations within their allowed budget.
  10. Ensures the highest standards of quality and service.
  11. Work with other departments in promoting Bingo operations to maximize revenue. 
  12. Promote good communication between all departments within the Casino as it relates to Bingo.
  13. Keep abreast of current and new trends and technology and keep game offerings enticing to guests.
  14. 14.Establish, update and ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
  15. Other duties as assigned.



  1. A Bachelor’s Degree and 7 years of progressively responsible, related experience are required.  If no degree, 10 years of progressively responsible, related experience is required.  A minimum of five years of Bingo management experience in a gaming operation of similar size is required.   
  2. Progressive supervisory experience is required.  A minimum of two years of management experience is required.    
  3. Ability to speak effectively before groups of customers or employees of organization.
  4. Ability to define problems, collect data, establish facts and draw valid conclusions.
  5. Ability to write routine reports and correspondence. 
  6. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
  7. Ability to work with mathematical concepts such as probability and statistical inference. 
  8. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.   


Working Conditions

The noise level in the work environment is usually moderate to loud.  When on the casino floor the noise levels increase. The facility is not smoke free. 



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.