Type of Position
Varies (Any)
Pay Rate
Starting at $11.10 plus tips

Bell Person


Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues.  In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.  


PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do.  While carrying out the job duties listed below, the Bell Person will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.   


Principal Duties and Responsibilities (*Essential Functions)

  1. *Greet guests in a timely and pleasant manner and escort guests to their rooms.
  2. *Assist guests with transportation and storage of luggage and packages including loading and unloading vans, taxis, and other motor vehicles; carrying and transporting luggage to and from rooms and storage. Push and pull full bell carts.
  3. *Assist physically challenged guests as needed.
  4. *Familiarize guests with the hotel and room by pointing out amenities and special features and answering guest questions about the facility.
  5. *Attend to guest needs, inquiries, or special requests in a friendly, courteous, and prompt manner offering the highest level of service.
  6. *Locate misdirected or lost package for guest and deliver to guest’s room. Deliver specially requested items to guest rooms as needed.
  7. *Ensure hotel entrance, elevators, and other public areas are safe, clean, and attractive. Perform light cleaning duties as needed and daily maintenance of bell carts, stanchions, and other items in the hotel entrance.
  8. Act as a resource to guests and team members by maintaining thorough knowledge of the facility, special events, promotions, local attractions, and other amenities.
  9. Perform duties in full compliance with departmental Internal Controls, policies, procedure, and regulations.
  10. Perform other duties as assigned.


Job Qualifications

  1. High School Diploma or equivalent and previous bell service or related hospitality experience are preferred.   
  2. The ability to maintain discretion in handling confidential information.
  3. The ability to use strong organization skills and attention to detail to accurately handle multiple job duties in a fast-paced environment.
  4. The ability to interact with guests and team members professionally.
  5. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
  6. While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move for prolonged periods of time in a physically demanding, fast-paced environment. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member will be required to lift, carry, push, pull, or move objects up to 50 pounds on a regular basis and up to 75 pounds occasionally with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.


Working Conditions

The noise level is usually moderate. When on the casino floor the noise level increases. The facility is not smoke free. While performing the duties of this job the team member is frequently exposed to outdoor weather conditions.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.