Type of Position
Days (1st)
Pay Rate
Based on experience

Account Coordinator




In this fast-paced, high energy environment where great guest service is essential, how do we keep guests informed about all the exciting things happening at Potawatomi Hotel and Casino (PHC)? As an Account Coordinator, you will assist the Creative and Marketing teams with project completion, you will have top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values. 


Principal Duties and Responsibilities (*Essential Functions)

  1. *Provide support to the Creative and Marketing teams to ensure that projects are delivered on time, on brand, and on budget.
  2. *Input work orders and maintain files for all Marketing jobs. Copy, file, and retrieve documents as needed.
  3. *Coordinate incoming projects for assigned departments, to include completing related work orders, assisting with the approval process, and scheduling jobs. 
  4. *Manage, maintain, install, and change all on-property signage and posters. 
  5. *Manage all Intellectual Property Agreements (IPAs) and Publicity Release forms. 
  6. Assist with other department paperwork including purchase requisitions, blanket purchase orders, and contract routing. Complete invoice reconciliation as necessary to ensure vendors are paid accurately and in a timely fashion. 
  7. Process all business card orders, working with the Creative team as necessary.
  8. Assist department management in tracking expenses related to Creative and Marketing budgets.
  9. Provide support and backup to Account Specialists in times of high volume or absence.
  10. Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
  11. Perform other duties as assigned.


Job Qualifications

  1. A high school diploma or equivalent and 1 year of marketing experience are required. An Associate’s or Bachelor’s degree is preferred. Gaming industry experience is preferred. 
  2. Office skills must include the ability to use standard office equipment and general knowledge of Microsoft Office. Experience with project management software preferred.
  3. The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast paced environment.
  4. The ability to understand, analyze, and interpret information furnished in written, oral, diagram, or schedule form.
  5. The ability to work independently with minimal supervision. 
  6. The ability to maintain discretion in handling confidential information.  
  7. The ability to interact with guests and team members professionally.
  8. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
  9. While performing the duties of this job, the team member is regularly required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, sit, and move freely throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member will be required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 25 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. 


Working Conditions

The noise level is usually moderate. When on the casino floor, the noise level increases. The facility is not smoke free.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.