Type of Position
Full-Time
Category
Food and Beverage-FOH
Shift
Varies (Any)
Pay Rate
$5.16 plus based on experience

Cocktail Server 1

Description:

Receive beverage orders and serve beverages to guests.  Work with a point of sale system.  Accept all payment transactions and makes change when needed.  In addition, the incumbent in this position is responsible to promote positive guest relations through prompt, courteous and efficient service.   
 
Principal Duties and Responsibilities (*Essential Functions)
  1. *Receive and enter beverage orders, serve beverages, make correct change, process credit card or other payment transactions using a point of sales system.
  2. *Greet guests with a friendly expression of acknowledgement and good wishes.
  3. * Handle cash accurately which includes balancing your bank to your sales report, daily.
  4. *Maintain complete knowledge of menu and beverage selection to include but not limited to wine, liqueur, liquor, champagne and beer.
  5. *Monitor safe alcohol service to guests and follow procedures for any necessary cut-offs.
  6. Resolve or seek assistance in handling difficult guest situations with positive resolution.
  7. Assess and anticipate the needs of team members and guests.
  8. Operate and clean all equipment in the server stations such as juice, milk, soda beverage dispensing systems and coffee machines.
  9. Remain knowledgeable of Casino to include but not limited to specials, promotions events, answering guest inquiries and providing directions.
  10. Maintain professional relationship with other departments to ensure consistency of services and the highest quality of operations in the venue.
  11. Maintain a safe, sanitary and organized work environment.
  12. Promote and participate in a strong team effort.
  13. Based on business needs, may be required to work at other venues.
  14. Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
  15. Other duties as assigned. 

Requirements:

  1. High school diploma or equivalency preferred.
  2. Previous alcohol serving experience in high volume preferred.
  3. Successfully complete within ninety (90) days of hire, Alcohol and Food Safety Service certification.
  4. Ability to work irregular hours and extended shifts including late nights, early mornings, weekends and holidays. 
  5. Ability to maintain a positive attitude towards each guest and fellow team members to ensure a pleasant and efficient work environment.
  6. Office skills, ability to use standard office equipment and computer proficiency in Microsoft Word, Outlook, Excel, Internet and Power Point; point of sale system knowledge preffered. 
  7. Ability to communicate effectively before groups of guests or team members of organization.
  8. Ability to perform multiple tasks efficiently in a fast-paced environment. 
  9. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
  10. Ability to maintain organization, meet deadlines, possesses integrity and discretion in handling confidential information. 
  11. Ability to read and interpret documents such as operating instructions and procedure manuals.
  12. Ability to write routine reports and correspondence.
  13. Ability to solve practical problems and deal with stress effectively.
  14. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  15. While performing the duties of this job, the team member is regularly required to talk and hear.  The team member is frequently required to stand; use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. The team member must be able to operate a personal computer. The team member is regularly required to stand and walk, climb or balance, stoop, kneel, crouch and crawl. The team member is occasionally required to lift and/or move up to twenty five (25) pounds and may be required to lift up to fifty (50) pounds with assistance.
  16. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
 
Working Conditions
 
The noise level in the work environment is usually moderate to loud.  When on the casino floor, the noise level increases and it is not smoke free.
 
Disclaimer
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required. 


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