Sports Bar Shift Manager

Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues.  In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.   
    

PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do.  While carrying out the job duties listed below, the Sports Bar Shift Manager contributes to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.  

Principal Duties and Responsibilities (*Essential Function)

1. *Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
2. *Oversee daily operations of assigned shift, including but not limited to leading shift meetings, conducting training and performing opening/closing duties.
3. *Ensure timely, positive resolution to guest inquiries, issues, and concerns, taking proper corrective action as necessary. Refer or report serious or complex issues to management.
4. *Manage team member scheduling and venue inventories to meet business demands and attain budgeted goals through effective cost controls.
5. *Maintain a safe, sanitary, and organized work environment.
6. Maintain complete knowledge of restaurant to include service standards, menu items, beverage selections, specials, promotions, events, and policies.
7. Work in other venues as assigned, based on business needs.
8. Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
9. Perform other duties as assigned.

1. A high school diploma or equivalent and 3 years of progressively responsible, related experience in an outlet of similar size are required. An Associate’s degree can take the place of 1 year of experience.
2. One year of managerial experience is required. 
3. The ability to achieve and maintain Responsible Alcohol and ServSave certification within 90 days.
4. Office skills must include the ability to use standard office equipment and basic knowledge of Microsoft Office. Experience with point-of-sale (POS) systems preferred.
5. The ability to maintain discretion in handling confidential information.
6. The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
7. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
8. While performing the duties of this job, the team member is regularly required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, and move for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member may occasionally be required to lift or move objects up to 10 pounds on a regular basis. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions
The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.