Type of Position
Full-Time
Category
Food and Beverage-FOH
Shift
Varies (Any)
Pay Rate
Starting at $11.10

Buffet Host/Cashier

Description:

In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our guests are happy with our service? As a Casino Host, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.   

Principal Duties and Responsibilities (*Essential Functions)

  1. *Create a positive interaction with casino guests in order to identify and address their questions and provide timely information. 
  2. *Encourage enrollment into the casino players club by explaining the features, benefits, and membership process to prospective members. Issue player cards for new and existing accounts.
  3. *Maintain positive guest interactions and escalate mid to high end guest disputes to the appropriate Executive Host. Act as a liaison between casino guests and casino management.
  4. *Extend complimentary items and services to guests within the guidelines established by management.
  5. *Maintain thorough knowledge of casino operations, amenities, and events to effectively communicate with guests.
  6. *Strive to exceed guest expectations by staying current with area events. Maintain direct contact with and regularly gather information from local hotels, restaurants, and events to enhance service provided to Potawatomi guests.   
  7. Book hotel and restaurant reservations for guests upon request.
  8. Provide feedback to management about guest preferences and concerns.
  9. Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
  10. Perform other duties as assigned.

Requirements:

  1. High school diploma or equivalent and 1 year of related experience preferred. 
  2. Experience with point-of-sale (POS) systems preferred.
  3. The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days.
  4. The ability to maintain discretion in handling confidential information.
  5. The ability to interact with guests and team members professionally.
  6. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
  7. While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer/point-of-sale (POS) system. The team member may be required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. 

 

Working Conditions
The noise level is usually moderate to loud.  When on the casino floor, the noise level increases.  The facility is not smoke free. While performing the duties of this job, the team member will be exposed to foods that are commonly classified as allergens, including but not limited to peanuts, tree nuts, eggs, soy, dairy products, seafood, shellfish, and gluten.
 

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.