Workforce Management Specialist

With such a large labor force how do we ensure that labor is used efficiently for both the team member and the organization? As a Workforce Management Specialist, you will complete implementation of our advanced scheduling system and maintain operations across the property. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.

Principal Duties and Responsibilities (*Essential Functions)

1. *Maintain and act as functional and technical point of contact for advanced scheduling system. Responsibilities include but are not limited to system configuration and implementation, managing system parameters, workflows, and change management.
2. *Analyze data to ensure appropriate staffing levels and work with department heads to adjust staffing models and scheduling as necessary.
3. *Ensure full and continuous adoption of scheduling system and methodology by working with internal operations management to confirm scheduler is understood and properly utilized.
4. *Participate in labor analysis reviews, assisting with answering questions and working with all departments on making any needed changes to help improve labor costs, reduce turnover, and improve guest satisfaction.
5. *Research and resolve system issues and act as a liaison between the company and system vendor for technical support assistance.
6. *Develop processes, procedures, and desktop instructions relating to advanced scheduling system. Coordinate with the Training and Development team to create and maintain training materials for end users. Assist in end user training as necessary.
7. *Maintain the scheduling system for changes in operational demands, systems, and policies.
8. *Create, run, maintain, and distribute routine and ad hoc reports. Provide and develop reporting and analyses that empower informed business decisions.
9. Perform job duties in full compliance with departmental policies, procedures, and regulations.
10. Perform other duties as assigned.
     

1. A Bachelor’s degree in Business Management, Accounting, Finance, Hospitality Management or related field and 2 years of related experience or a high school diploma or equivalent and 6 years of related experience are required. Experience with time, attendance, and scheduling is required, preferably using Kronos. Experience in the hospitality industry (e.g., restaurant, hotel, casino, or country club) is required. Knowledge of advanced scheduling systems is required.
2. Office skills must include the ability to use standard office equipment and demonstrate intermediate knowledge of Microsoft Office. Experience with Kronos time, attendance, and scheduling is preferred.  Prior implementation experience preferred.
3. Excellent written and verbal communication skills, ability to explain complex topics clearly, strong attention to detail, and the ability to tailor style to the audience.
4. The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast-paced environment.
5. The ability to maintain discretion in handling confidential information.
6. The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.
7. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
8. While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member may be required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 25 pounds occasionally, with assistance.  Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions
The noise level is usually moderate.  When on the casino floor, the noise level increases. The facility is not smoke free.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.