Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues. In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.
PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do. While carrying out the job duties listed below, the Hotel House Person will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.
Principal Duties and Responsibilities (*Essential Functions)
- *Perform heavy cleaning of public areas and guest rooms, to include but not limited to, cleaning floors, balconies, hallways, stairwells, and windows. Ensure cleanliness, quality, and that departmental standards are being met throughout the property. Gather and empty trash from public areas and guest rooms.
- *Keep hotel and rooms in orderly condition by washing and performing deep cleaning of items such as rugs, carpets, furniture, curtains, walls, woodwork, doors, tables, and mirrors.
- *Move and arrange furniture and turn mattresses in guest rooms. Provide turndown services and remake beds.
- *Ensure sufficient inventory and replenish housekeeping closet, rooms, and public areas with supplies, materials, linens, towels, and amenities.
- *Deliver special items to guest rooms as requested, such as ironing board, baby crib, laundry, and clothes. Remove items from room when not needed.
- *Identify cleaning needs, potential safety hazards, repair needs, or maintenance issues and notify supervisor or manager for resolution.
- * Interact with all hotel departments to ensure that cleaning standards and processes are complete and performed in a safe, timely fashion with minimal disruption to business operations.
- Assist to clean, prepare rooms, and other housekeeping duties as needed.
- Address guest inquiries, special requests, or complaints promptly with positive resolutions.
- Maintain a safe, sanitary, and organized work environment.
- Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
- Perform other duties as assigned
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