Type of Position
Full-Time
Category
Table Games
Shift
Varies (Any)
Pay Rate
Based on experience

Table Games Pit Boss

Description:

Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues.  In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.  

 

PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.  

 

Principal Duties and Responsibilities (*Essential Functions)

  1. *Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
  2. *Ensure the highest level of customer service, hospitality, and guest development.
  3. *Maintain appropriate game pace, speed, limits, and staffing.
  4. *Monitor the state of play including knowledge of financial game performance for an assigned area.
  5. *Inform Management on duty of all noteworthy, suspicious, or unusual activity.
  6. *Address unusual or questionable activity of guests or of team members and take appropriate action to correct the situation within established policies and procedures.
  7. *Take appropriate action to maintain smooth function of equipment and to address any equipment failures.
  8. Maintain understanding of federal and state regulations related to Table Games operations.
  9. Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
  10. Perform other duties as assigned.

Requirements:

  1. A high school diploma or equivalent and 2 years of progressively responsible, related, gaming experience in a department of similar size are required.  An Associate’s degree can take the place of 1 year of experience.  
  2. 6 months supervisory experience is required.
  3. Office skills must include the ability to use standard office equipment and basic knowledge of Microsoft Office.
  4. The ability to maintain discretion in handling confidential information.
  5. The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
  6. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
  7. While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift.  The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.   The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 25 pounds occasionally.  Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.    

 

Working Conditions
The noise is usually moderate to loud.  When on the casino floor the noise level increases. The facility is not smoke free.  

 

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.