Hotel Housekeeping Inspector

In this fast-paced, high energy environment where great guest service is essential, how do we ensure that our hotel guests are happy,  rested, and ready to enjoy all the property has to offer?  As a Hotel Housekeeping Inspector you will play a vital role in guest’s successful stay by ensuring each room and suite are cleaned to our superior standards. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.  

Principal Duties and Responsibilities (*Essential Functions) 

1. *Inspect guest rooms, public areas, and all housekeeping job assignments to ensure cleanliness and quality meet or exceed department standards.
2. *Have Room Attendants re-clean any rooms that did not meet cleanliness standards.  Instruct and coach by showing mistakes and explain how to do the task properly. Provide communication, training, coaching, and counseling to Hotel Room Attendants.
3. *Maintain the pace of cleaning to ensure Room Attendants are cleaning rooms as scheduled and on time.
4. *Use electronic system to communicate when rooms are ready for occupancy.
5. *Identify cleaning and repair needs and potential safety hazards. Notify appropriate individuals for resolution.
6. *Ensure sufficient inventory of supplies, linens, and equipment.
7. Address guest inquiries, special requests, and complaints promptly with positive resolutions.
8. Assist with cleaning, stocking, prepare rooms, and other housekeeping duties as needed.
9. Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
10. Perform other duties as assigned.
     

1. High School Diploma or equivalent is preferred.   6 months of hotel cleaning experience is required.
2. Ability to work with various chemicals, tools, and equipment in a safe and effective manner; be trained in blood borne pathogens; and perform required blood borne pathogens procedures.  
3. Office skills include the ability to use standard office equipment and knowledge of Microsoft Office.
4. The ability to maintain discretion in handling confidential information.
5. The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
6. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
7. While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, bend and move freely throughout and property for duration of scheduled shift.  The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.  The team member is required to lift, carry, push, pull, or move objects up to 25 pounds regularly and up to 100 pounds or more occasionally, with assistance.  Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.    

Working Conditions
The noise level is usually moderate to loud. When on the casino floor the noise level increases. The hotel is a smoke free environment. The casino is not smoke free.  The team member is regularly exposed to cleaning chemicals used in the maintenance of the property.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.