Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues. In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.
PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do. While carrying out the job duties listed below, the Room Service Server will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.
Principal Duties and Responsibilities (*Essential Functions)
- *Answer room service phone line to accurately take food and beverage orders. Communicate with all Food and Beverage venues to ensure orders are fulfilled correctly and in a timely fashion.
- *Deliver food and beverage orders to guest rooms and remove dirty dishes and silverware.
- *Greet the guests with a friendly expression of acknowledgement. Assess, anticipate, and attend to guest needs or concerns in a prompt and courteous manner.
- *Use point-of-sale (POS) system to accurately enter orders, dispense correct change, and process credit card and other payment transactions. Ensure proper procedures are followed for handling of financial transactions, including balancing bank to sales report.
- *Monitor responsible alcohol service to guests.
- *Maintain a clean, well-stocked, and safe working environment.
- *Maintain complete knowledge of menu items, beverage selections, specials, promotions, events, and policies.
- *Maintain thorough knowledge of casino and hotel in order to answer guest inquiries and provide directions.
- Work in other venues as assigned, based on business needs.
- Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
- Perform other duties as assigned.
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