Barista (PT)

Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues.  In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.   
        
PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do.  While carrying out the job duties listed below, the Barista will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.    

Principal Duties and Responsibilities (*Essential Functions)

1. *Craft and serve hot and cold beverages, such as coffee, espresso drinks, blended drinks, or teas and serve guests in a timely manner.
2. *Interact, acknowledge, and greet every guest with a smile to establish rapport and increased guest confidence and satisfaction. 
3. *Take customer’s drink/food order and record orders in Point of Sale (POS) system. 
4. *Process payment transactions accurately and timely. Ensure proper procedures are followed for handling of financial transactions. 
5. *Assist with daily set-up, clean-up, and stocking of supplies and products.
6. *Become familiar with coffee bar items, accurately describe menu items to guests, and suggest products that might appeal to them. 
7. *Clean and sanitize work areas, equipment, and utensils to ensure work area and service areas are safe, clean, and attractive. 
8. *Check temperatures of freezers, refrigerators, products, and equipment to ensure proper functioning. 
9. Act as a resource to guests by maintaining thorough knowledge of the facility, special events, promotions, and other amenities.
10. Attend to guest needs or special requests in a courteous and prompt manner. Handle guest communications, inquiries, complaints, and concerns and take corrective action with the goal of producing a positive interaction and experience for all guests. 
11. Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
12. Perform other duties as assigned.
     

1. High School Diploma or equivalent and previous customer service, coffee bar, and/or cash handling experience are preferred. 
2. The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast-paced environment.
3. The ability to use basic math skills including adding, subtracting, multiplying, dividing, and counting using whole numbers and United States currency.
4. The ability to maintain discretion in handling confidential information.
5. The ability to interact with guests and team members professionally.
6. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
7. While performing the duties of this job, the team member is regularly required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a point-of-sale (POS) system. The team member is required to lift, carry, push, pull or move objects up to 25 pounds on a regular basis. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Working Conditions
The noise level in the work environment is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free. While performing the duties of this job, the team member will work near moving parts and extreme noise, such as espresso/coffee makers, blenders, grinders and brewing machines and may be exposed to extreme temperatures, such as making hot/iced drinks or using freezer/refrigerator. The team member will be exposed to, handle, and work with foods that are commonly classified as allergens, including but not limited to peanuts, tree nuts, eggs, soy, dairy products, seafood, shellfish, and gluten. 

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.