Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues. In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.
PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do. While carrying out the job duties listed below, the Banquet Bartender will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.
Principal Duties and Responsibilities (*Essential Functions)
- *Mix and pour drinks per recipe cards using accurate measures and proper glassware. Fill orders for servers and serve directly to guests.
- *Greet guests with a friendly expression of acknowledgment. Assess, anticipate, and attend to guest needs or concerns in a prompt and courteous manner.
- *Operate and clean all equipment in bar areas including beverage dispensing systems and beer taps.
- *Push mobile bars into place and return to proper storage after events.
- *Use point-of-sale (POS) system to accurately enter orders, dispense correct change, and process credit card and other transactions. Ensure proper procedures are followed for handling of financial transactions, including balancing bank to sales report.
- *Monitor responsible alcohol service to guests.
- *Maintain a clean, well-stocked, and safe working environment.
- *Maintain complete knowledge of menu and beverage selection to include wine, liqueur, liquor, champagne, and beer.
- *Maintain thorough knowledge of casino and hotel to answer guest inquiries and provide directions.
- Work at other venues as assigned, based on business needs.
- Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
- Perform other duties as assigned.
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