Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues. In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.
PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do. While carrying out the job duties listed below, the Bell Person will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.
Principal Duties and Responsibilities (*Essential Functions)
- *Greet guests in a timely and pleasant manner and escort guests to their rooms.
- *Assist guests with transportation and storage of luggage and packages including loading and unloading vans, taxis, and other motor vehicles; carrying and transporting luggage to and from rooms and storage. Push and pull full bell carts.
- *Assist physically challenged guests as needed.
- *Familiarize guests with the hotel and room by pointing out amenities and special features and answering guest questions about the facility.
- *Attend to guest needs, inquiries, or special requests in a friendly, courteous, and prompt manner offering the highest level of service.
- *Locate misdirected or lost package for guest and deliver to guest’s room. Deliver specially requested items to guest rooms as needed.
- *Ensure hotel entrance, elevators, and other public areas are safe, clean, and attractive. Perform light cleaning duties as needed and daily maintenance of bell carts, stanchions, and other items in the hotel entrance.
- Act as a resource to guests and team members by maintaining thorough knowledge of the facility, special events, promotions, local attractions, and other amenities.
- Perform duties in full compliance with departmental Internal Controls, policies, procedure, and regulations.
- Perform other duties as assigned.
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