Assistant Executive Housekeeper

Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues.  In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.   

PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do.  While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.    
    

Principal Duties and Responsibilities (*Essential Functions)

1. *Ensure that guest rooms and all areas of the facility are cleaned to standard and well stocked with amenities by overseeing the day-to- day responsibilities of team members, coordinating work assignments, and communicating and receiving feedback with hotel departments. 
2. *Inspect and evaluate physical conditions of all areas of the hotel and job assignments to ensure departmental standards are being met.  Identify cleaning needs, potential safety hazards, problems, or repair needs, and notify appropriate individual for resolution. Submit recommendations for painting, repairs, furnishings, and relocation of equipment.
3. *Carry out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members up to and including termination; addressing complaints; and resolving problems.
4. *Ensure that work is performed with minimal disruption to business operations.  
5. *Address guest inquiries, special requests, or complaints promptly and take corrective action with the goal of producing a positive interaction and experience for all hotel guests.  
6. *Evaluate housekeeping operations and assist with the development and implementation of strategies and processes to track and make improvements in daily assignments and project work to ensure maximum safety, 
7. *Prepare paperwork and department reports and perform various clerical function.
8. Track supply inventory such as linens, cleaners, and amenities needed to complete daily assignments and project work.
9. Perform or assist with cleaning duties as needed.
10. Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations. 
11. Perform other duties as assigned.

1. High School Diploma or equivalent and 2 years of progressively responsible hotel housekeeping experience are required.    
2. One year of supervisory experience is required.  
3. Ability to work safely and effectively with various chemicals/cleaning agents, tools, and equipment; be trained in blood borne pathogens; and perform required blood borne pathogens procedures.   
4. Must have a strong understanding of Occupational Safety and Health Administration (OSHA) regulations as they relate to environmental housekeeping requirements. 
5. Office skills, ability to use standard office equipment and demonstrate knowledge of Microsoft Office. Prior knowledge in purchasing software and scheduling software preferred.
6. The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast-paced environment.
7. The ability to maintain discretion in handling confidential information.
8. The ability to interact with and understand the interests of stakeholders at all levels, as well as the impact of those interests on PH&C and its goals. The ability to communicate effectively before groups of guests or team members of the organization.
9. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
10. While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the facility and property for duration of scheduled shift.  The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arm. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 100 pounds occasionally, with assistance.  Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.    

Working Conditions
The noise level is usually moderate. When on the casino floor the noise level increases. The facility is not smoke free. While performing the duties of this job, the team member will use chemical cleaning products and may be exposed to blood borne pathogens.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.