Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues. In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.
PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do. While carrying out the job duties listed below, the Banquet Supervisor contributes to our continued business success by providing unsurpassed guest service, personal, and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.
Principal Duties and Responsibilities (*Essential Functions)
- *Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding team members; addressing complaints; and resolving problems.
- *Oversee and assist in the set-up, break down, cleaning detail, execution, and service of Banquet events.
- *Conduct pre-shift meetings, establish reports, and delegate tasks effectively.
- *Maintain complete knowledge of event menu and beverage selections to act as a resource to guests.
- *Assess, anticipate, and attend to guest needs or concerns in a prompt and courteous manner. Refer or report serious or complex issues to management.
- *Maintain a safe, sanitary, and organized work environment.
- Work cooperatively with other venues and departments to ensure consistent services and optimal guest satisfaction.
- Maintain complete knowledge of venue service standards for all positions.
- Maintain complete knowledge of banquet menu items, beverage selections, specials, promotions, events, and policies.
- Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
- Perform other duties as assigned.
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