Job Code 06537
Shift Available to Work Any Shift
Category Positions with limited guest contact

Banquet Houseman

Rivers Casino Pittsburgh


Company Philosophy & Team Member Responsibility:

Guest Service Expectations:

  • Treats guests with a sense of caring and individuality while effectively identifying their specific needs.
  • Informing supervisor of guest needs which may require special accommodations.
  • Showing special recognition of frequent guests.
  • Maintaining a safe, clean and comfortable environment at all times.
  • Consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable and expressing your desire to have them return.
  • Presenting a neat, clean, well-groomed appearance at all times.
  • Maintaining constant awareness of services, promotions, and events offered at the facility and informs guests.

Teamwork Expectations:

  •  Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie.
  • Projecting a positive, helpful image/attitude.
  • Accepting direction from supervisor and demonstrating ability to profit from constructive criticism.
  • Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance.
  • Voluntarily assisting new team members to adjust to their work environment.
  • Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off.
  • Productivity & Profitability Expectations:
  • Relating ideas for improvements.
  • Knowing, understanding and complying with established Company and departmental policies and procedures.
  • Ensuring your work place is hazard-free.
  • Informing your supervisor of all pertinent information and reporting any irregularities to the Company.
  • Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance.
  • Adhering to the established work schedule.
  • Cooperating with all departments during investigations if required.
  • Maintaining an orderly, clean, and attractive working area...
  • Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
  • Performing other duties as requested or assigned..
  • Job Functions:
  • Set banquet rooms in accordance to the floor plans for each event. This includes but not limited to the setting up of tables, chairs, place settings, stages, dance floors etc.
  • Is responsible for cleaning the banquet area as assigned.
  • Is responsible for bussing tables, stocking and maintain side stations during events.
  • Maintain side stands, cleanliness of banquet area and stock the prescribed pars.
  • Assist guests in a professional and friendly manner
  • Follow directions from management at all times.
  • Maintain proper uniform and name tag and ensure a neat and clean appearance at all times.
  •  Empty trash and stock bus carts as needed.
  • Return dirty china, silverware, glassware and cups to kitchen.
  • Sweep, clean and mop areas as assigned
  • All other duties as assigned.


  • Job Requirements:
  • Requires prolonged standing and walking
  • Requires constant standing, walking, bending with occasional sitting, reaching outward, reaching above shoulder level, squatting and kneeling
  • Requires mobility
  • Requires bending and reaching from floor level to 6 ft.
  • Requires lifting up to 75 lbs
  • Requires transporting, pushing, pulling and maneuvering carts weighing up to and over 100 lbs through crowded areas
  • Requires eye/hand coordination, manual dexterity, normal hearing and normal vision
  • Requires the use of electrical equipment
  • Requires regular, predictable attendance.
  • Understand and comply with all company and departmental rules and regulations, policies and procedures.
  • Skill in establishing and maintaining effective working relationships with staff and customers.
  • Ability to read, write and communicate verbally in English.
  •  Ability to communicate with Team members and guests
  • Ability to be a TEAM player
  • Ability to successfully fulfill the pre-employment process
  • Ability to work flexible shifts and days of the week including holidays