Job Code 10589
Shift Available to Work Any Shift
Category Positions with guest contact


Rivers Casino Pittsburgh


Job Functions:

  • Greets every guest with a smile and positive attitude
  • Takes orders from guests and prepares orders when applicable
  • Responsible for correctly handling cash, credit and comp procedures and properly completing paperwork
  • Utilize proper procedures and documentation for transactions.
  • Ensure bank is counted and balanced with cage
  • Complete cash turn-in sheets, etc. and distribute appropriately
  • Possesses complete knowledge of all procedures related to the job.
  • Ensures that all guests are treated in a prompt, professional and courteous manner.
  • Knows the menu items and prices.
  • Knows how to operate the Micros system in order to properly ring up and close out checks.
  • Offers assistance to all guests.
  • Upholds standards by setting examples with appearance and work ethic.
  • Works to ensure a clean and sanitary work area at all times.
  • Handles any guest’s complaints or problems in a prompt and courteous manner.
  • Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
  • Performs other duties specified or assigned.
  • Ensures thorough communication between shifts.
  • Understands that schedules are subject to change.
  • Complies with all departmental rules, sidework assignments, and departmental procedures.


Company Philosophy & Team Member Responsibility:

Guest Service Expectations:

  • Treats guests with a sense of caring and individuality while effectively identifying their specific needs...
  • Informing supervisor of guest needs which may require special accommodations...
  • Showing special recognition of frequent guests...
  • Maintaining a safe, clean and comfortable environment at all times...
  • Consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable and expressing your desire to have them return...
  • Presenting a neat, clean, well-groomed appearance at all times...
  • Maintaining constant awareness of services, promotions, and events offered at the facility and informs guests...

Teamwork Expectations:

  • Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie...
  • Projecting a positive, helpful image/attitude...
  • Accepting direction from supervisor and demonstrating ability to profit from constructive criticism...
  • Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance...
  • Voluntarily assisting new team members to adjust to their work environment…
  • Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off...

Productivity & Profitability Expectations:

  • Relating ideas for improvements...
  • Knowing, understanding and complying with established Company and departmental policies and procedures...
  • Ensuring your work place is hazard-free...
  • Informing your supervisor of all pertinent information and reporting any irregularities to the Company...
  • Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance...
  • Adhering to the established work schedule...
  • Cooperating with all departments during investigations if required...
  • Maintaining an orderly, clean, and attractive working area...
  • Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur...
  • Performing other duties as requested or assigned...


 Job Requirements:

·         Understand and comply with all company and departmental rules and regulations, policies and procedures.

·         Skill in establishing and maintaining effective working relationships with staff.

·         Requires prolonged periods of standing and walking

·         Ability to read, write and communicate verbally in English.

·         Ability to perform basic math.

·         Ability to understand the concept of cash handling, making change and counting it back to customers.

·         Requires mobility.

·         Requires bending and reaching from floor level to 3 ft.

·         Requires transporting cash banks weighing up to 23 lbs.

·         Requires transporting, pushing, pulling and maneuvering change carts weighing up to 50 lbs.

·         Requires normal vision range.

·         Requires eye/hand coordination and manual dexterity, including writing.

·         Requires the ability to distinguish letters or symbols.

·         Requires the use of cash registers, calculators and credit card machines.

·         Requires communicating by telephone.

·         Requires regular, predictable attendance.

·         Ability to communicate with Team members and guests

·         Ability to be a TEAM player

·         Ability to successfully fulfill the pre-employment process

·         Ability to work flexible shifts and days of the week including holidays

·         Ability to obtain and maintain all necessary licensing