Location
Turning Stone Resort Casino
Job Code
PR01S
Shift
Swing
Travel Involved
 
Category
Casino & Gaming
Employment Status
Full-Time

Casino Host

Job Description

  • Safeguard Casino Assets
  • Always ensures players receive exemplary customer service and understands the importance of building individual guest contacts.
  • Complies with the established Turning Stone Casino Employee Handbook and Departmental Policies and Procedures.
  • Effectively maintains coded book of business given by the casino and manages this book according to the company’s expectations.
  • Responsible for cultivating and maintaining a “high touch relationship marketing” philosophy with current casino customers while extending efforts towards attracting additional business
  • Cultivation and maintenance of hosted level casino customers while adhering to a complimentary matrix based on their overall worth to the casino. Booking hotel rooms, special events and other necessary business drivers.
  • Understands the importance of being visible on the Casino Floor and consistently spends adequate time reviewing and monitoring player ratings before and during shift to know who, of the rated player base, is present or is expected to arrive.
  • Manage and execute any and all data related activities as requested by Director of Player Development.
  • Consistently enhances the “personal player base” and effectively builds and maintains professional relationships through established methods (i.e. personalized note cards, follow-up phone calls, greeting guests at check-in, dining, recognition of anniversaries, birthday/special gifts), and always follows through with necessary accommodations.
  • Effectively utilizes pit personnel (ie: Shift Managers, Pit Managers and Floor Supervisors) to identify new premium players.
  • Develops new premium players by identifying their interests and encouraging a higher number of return trips through the appropriate player events.  (Golf tournaments, shows, player parties, etc.)
  • Ensures that all of the rated player base stay well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage trip frequency to the casino, including sending personalized structured literature to a range of the rated player base (i.e. inactives, special offers).
  • Strong telemarketing, face-to-face, written and follow-up communication skills while having a strong attention to details is a must
  • Consistently meets established standard for sales activity and event bookings.
  • Effectively develops and maintains a positive working relationship with all marketing and credit staff, while providing appropriate supervision and direction to credit representatives, to continually provide exemplary guest service.
  • Always maintains strict confidentiality of guest information.
  • Uses knowledge of personal player base to suggest new ideas for events that would encourage future trips and additional play from the patrons.

Job Requirements

  • High School Diploma/Equivalency required.  Additional education or related sales and marketing training preferred.
  • Five years experience in sales, marketing, gaming, or other strong related local business contacts required.
  • Must be willing to sign an employment contract.
  • Three years direct Table game operations experience preferred.
  • Must have excellent verbal and written presentation skills, professional and outgoing demeanor, and proven public speaking skills.
  • Must be available to work Company operational hours, including weekday evenings and weekends.
  • Some travel will be required.
  • Organizational and event planning experience preferred.
  • Must be able to work independently.

    Must possess computer skills with knowledge of Microsoft Office

     

Physical Requirements:

 

  • Must be able to carry, reach, kneel, grasp, sit, stand and walk.
  • Must be able to lift up to 10 pounds.