The Lake House
Job Code
Travel Involved
Food & Beverage Service
Employment Status

Lake House Counter Server

Job Description

  • Demonstrates exceptional guest service skills when selling F&B items to either guests or employees and informs guests of The Lake House facility. 
  • Continually operates cash register or cash bank and accepts payment for F&B product(s) ensuring accuracy when making change.
  • Communicates with Supervisor about needs of the guest ensuring product is always available.
  • Is always extremely responsive to guest’s questions regarding food items, prices, methods of preparation, items on sale and availability of various F&B products.  Continually up-sells F&B products offered.
  • Always ensures that assigned area is kept orderly and continually cleans and sanitizes counter in designated areas, as well as assisting in the dining area as needed. 
  • Always takes a proactive approach in ensuring that food handling procedures are followed accurately. 
  • Ensures proper procedures are followed when working with cooking equipment.
  • Continually assists in answering the telephone promptly, to ensure customers orders are communicated and ready in a timely manner.
  • Continually utilizes proper storage and care when handling guest take-out orders.
  • Ensures assigned area is stocked with product.
  • Ensures designated area is stocked in a clean and neat matter for maximum shop and cart efficiency.
  • Always prepares various products and ensures that the proper maintenance for the equipment is completed.
  • Ensures product being sold is cooked to perfection and enough products are being cooked to satisfy business demands so customers are not waiting.
  • Assists with cleanup service within the restaurant or outside area.
  • Consistently accepts food orders and delivers food to guests in a timely manner. 
  • Attempts to control food costs; throw away, etc.

Job Requirements

  • Must be at least 16 able to speak English.
  • Must possess the ability to count money and make correct change.
  • Must have excellent interpersonal communication skills.
  • Must have the ability to ring in orders and settle checks on Point of Sale system.
  • Must be able to keep an accurate record of product and sold product.
  • Previous Food & Beverage/Country Club experience a plus. 
  • Must be able to demonstrate the ability to be safety oriented.
  • Must have the ability to work in a fast paced environment.
  • Must have the ability to accommodate a flexible work schedule.
  • Must be able to complete multiple tasks at once.
  • Must be able to take orders correctly over the telephone.
  • Must be able to follow procedures when working with hot dog carts or other cooking equipment