Oneida Nation Enterprises
Point Place Casino
Job Code
Travel Involved
Information Technology
Employment Status

Computer Engineer/Desktop Support Tech

Job Description

**Please note, this position is located at Point Place Casino with travel to Yellow Brick Road Casino as needed**

Schedule:  Thursday through Monday from 10:30 AM – 7 PM

Duties & Responsibilities:

  • Effectively works with end users to identify and deliver required PC service levels.
  • Continually provides training and support to end users and staff on computer operation and other issues.
  • Effectively installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware products.
  • Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products when necessary.
  • Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users.  Recommends and implements corrective hardware solutions, including off-site repair as needed.
  • Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
  • Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
  • Monitors and tests PC performance, and provides PC performance statistics and reports.
  • Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
  • Accurately documents instances of hardware failure, repair, installation, and removal.
  • Constructs, installs, and tests customized configurations based on various platforms and operating systems.
  • Conducts research on computer products in support of PC procurement and development efforts. Evaluates and recommends hardware products for purchase.
  • Writes technical specifications for the purchase of PCs, networking hardware and related products.
  • Recommends, schedules, and performs PC, hardware and peripheral equipment improvements, upgrades, and repairs.
  • Assists in developing long-term strategies and capacity planning for meeting future computer hardware needs.
  • Supports development and implementation of new computer projects and new hardware installations.
  • Maintains up-to-date knowledge of hardware and equipment contracts; supervises contract-based installations.
  • Collaborates with third-party support and PC equipment vendors when necessary.
  • Aids in the development of business continuity and disaster recovery plans.  Maintains current knowledge of plan executables and responds to crises in accordance with business continuity and disaster recovery plans.
  • Provides guidance to junior members of the team as required.

Job Requirements

Minimum Qualifications:


  • Possesses analytical and problem-solving abilities.
  • Demonstrates the ability to effectively prioritize and execute tasks in a high-pressure environment.