Computer Engineer/Desktop Support Tech

Job Description

**Please note, this position is located at Point Place Casino with travel to Yellow Brick Road Casino as needed**

Schedule: Thursday through Monday from 10:30 AM – 7 PM

Duties & Responsibilities:

Effectively works with end users to identify and deliver required PC service levels.
Continually provides training and support to end users and staff on computer operation and other issues.
Effectively installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware products.
Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products when necessary.
Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users. Recommends and implements corrective hardware solutions, including off-site repair as needed.
Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
Monitors and tests PC performance, and provides PC performance statistics and reports.
Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Accurately documents instances of hardware failure, repair, installation, and removal.
Constructs, installs, and tests customized configurations based on various platforms and operating systems.
Conducts research on computer products in support of PC procurement and development efforts. Evaluates and recommends hardware products for purchase.
Writes technical specifications for the purchase of PCs, networking hardware and related products.
Recommends, schedules, and performs PC, hardware and peripheral equipment improvements, upgrades, and repairs.
Assists in developing long-term strategies and capacity planning for meeting future computer hardware needs.
Supports development and implementation of new computer projects and new hardware installations.
Maintains up-to-date knowledge of hardware and equipment contracts; supervises contract-based installations.
Collaborates with third-party support and PC equipment vendors when necessary.
Aids in the development of business continuity and disaster recovery plans. Maintains current knowledge of plan executables and responds to crises in accordance with business continuity and disaster recovery plans.
Provides guidance to junior members of the team as required.

Job Requirements

Minimum Qualifications:

Possesses analytical and problem-solving abilities.
Demonstrates the ability to effectively prioritize and execute tasks in a high-pressure environment.

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