Oneida Nation Enterprises
Job Code
Travel Involved
Employment Status

Car Care General Manager

Job Description

  • Responsible for day-to-day business operation and profitability
  • Analyzes Shop Productivity reports (MaxxTraxx) to optimize efficiency and profitability, including, but not limited to job clock reporting, downtime, margin analysis, cost analysis of parts
  • Forecast monthly sales and gross profitability and reports weekly on progress to target
  • Audits and verifies cost of sales for parts and equipment against revenue to ensure gross margins are being maximized
  • Ensure all customer information, requests and details of their vehicle problems are entered in the shop management software (MaxxTraxx)
  • Upsell needed maintenance and repairs and document authorization in shop management system (MaxxTraxx)
  • Works with Shop Service Manager to optimize profitability through schedule management of repair orders and garage capacity
  • Working with Director of Business Affairs, assists in developing and coordinate execution of marketing plan with ONE Marketing department to generate new business
  • Collaborates with other Nation departments to cross-promote Car Care services to guests, customers and employees
  • Directly interfaces with customers to responsibly maximize customer intimacy and profitability
  • Analyzes and optimizes preventative maintenance program for Nation fleet vehicles
  • Audits and verifies labor hour reporting against revenue to ensure billable hours align with repair orders
  • Manage sublet labor jobs and sublet labor vendor relationship; analyzes sublet labor purchases and audit sublet invoices to ensure all work is billed out correctly
  • Makes operating and capital recommendations for improving the business operation
  • Develops and manages Car Care Operating Budget
  • Reviews and approves fleet maintenance repairs within signing authority
  • Works with other Nation departments (Finance, IT, Legal) as needed
  • Ensure the shop and shop employees maintain a clean, professional appearance

Job Requirements

  • 8 years’ experience as a Service Manager in vehicle repair shop or dealership
  • Experience using MaxxTraxx shop management system or equivalent
  • Excellent customer service skills
  • Must have solid understanding of car repair/mechanic principles


  • Physical Requirements:

  • Must be able to stand, walk, sit, bend, twist, squat, kneel, climb, crawl and reach above the shoulder
  • Repetitive use of the hands for simple grasping, pushing, pulling i.e. small automotive tools etc.
  • Acute speech, vision, hearing and sense of touch and smell required
  • Must have the ability to continuously lift up 35 lbs., frequently up to 50 lbs. and occasionally over 100 lbs. using proper lifting techniques
  • Must be able to work indoors and outdoors under conditions ranging from extreme hot to extreme cold
  • Must be able to work around mechanical, chemical and electrical hazards