Location
Yellow Brick Road Casino
Job Code
SR01M
Shift
Swing
Travel Involved
 
Category
Casino & Gaming
Employment Status
Full-Time

Sports Book Writer-Yellow Brick Road

Job Description

NEW YEAR, NEW CAREER

Welcome to Oneida Nation Enterprises, home to New York State’s most awarded resort casinos.  We’re actively looking for hundreds of hospitality pro’s – experienced hotel staff, dealers, servers, bartenders, cooks, managers and more.

At Oneida Nation Enterprises, we’re committed to being “First with Our Team.”  That means looking out for each other, event during challenging times.  Find out what it can mean for you.

Provides exceptional service and creates a fun and welcoming experience for all guests within the Sports Book area.  The Sports Book Writer must be able to process all Sports Book transactions quickly, accurately and in accordance with wagering and payment policies.

Duties & Responsibilities:

  • Demonstrates outstanding “First with Our Guests” service skills consistently meeting or exceeding guest expectations.  Greets guests and quickly and accurately inputs betting information into system.  Prints ticket, accepts money, and gives ticket and change to guest.
  • Always asks guests to check their ticket for accuracy prior to leaving the window.
  • Accurately maintains bank; conducts monetary transactions including making change, paying out wins and conducting money exchanges throughout the entire shift and at closing.
  • Effectively and consistently communicates betting rules and provides betting instructions to guests in accordance with policy and procedures.
  • Consistently checks all paperwork for accuracy.  Accurately verifies winning tickets.
  • Continually educates and answers guests’ questions about Sports Book operations and payouts.
  • Learns and uses guests’ names and preferences to create personal connections and a welcoming environment.
  • Constantly display a poised, professional, smiling image.
  • Enthusiastically promotes departmental and property-wide promotions with all guests and proactively informs guests about loyalty program participation.
  • Promotes positive guest relations through prompt, courteous, and efficient service.
  • Consistently maintains visibility in guest areas and immediately responds to any guest questions and/or concerns.  Consistently monitors assigned area for cleanliness

Job Requirements

Position Minimum Qualifications:

  • High School Diploma or Equivalency is required.
  • Must have previous money-handling experience. At least 6 months in a gaming environment preferred. 
  • Must possess mathematical ability (addition and subtraction) to accurately pay and collect funds for guests.
  • Must possess excellent guest service and communication skills.
  • General knowledge of sports team and games preferred.
  • Must be able to work any day and any shift.
  • Must present a well-groomed appearance

Position Physical Requirements:

  • Must be able to stand/walk for long periods of time.
  • Must be able to lift up to 50 lbs.