Yellow Brick Road Casino
Job Code
Travel Involved
Casino & Gaming
Employment Status

Sports Book Ticket Writer

Job Description

<p>The Ticket Writer will provide exceptional service and create a fun and welcoming experience for all guests within the Sports Book area.&nbsp; TheTicket Writer must be able to process all Sports Book transactions quickly, accurately and in accordance with wagering and payment policies.</p> <p>&nbsp;</p> <p><strong>Job Description:</strong></p> <ul> <li>Demonstrates outstanding &ldquo;First with Our Guests&rdquo; service skills consistently meeting or exceeding guest expectations.&nbsp; Greets guests and quickly and accurately inputs betting information into system.&nbsp; Prints ticket, accepts money, and gives ticket and change to guest.</li> <li>Always asks guests to check their ticket for accuracy prior to leaving the window.</li> <li>Accurately maintains bank; conducts monetary transactions including making change, paying out wins and conducting money exchanges throughout the entire shift and at closing.</li> <li>Effectively and consistently communicates betting rules and provides betting instructions to guests in accordance with policy and procedures.</li> <li>Consistently checks all paperwork for accuracy.</li> <li>Accurately verifies winning tickets.</li> <li>Continually educates and answers guests&rsquo; questions about Sports book operations and payouts.</li> <li>Learns and uses guests&rsquo; names and preferences to create personal connections and a welcoming environment.</li> <li>Constantly display a poised, professional, smiling image.</li> <li>Enthusiastically promotes departmental and property-wide promotions with all guests and proactively informs guests about loyalty program participation.</li> <li>Promotes positive guest relations through prompt, courteous, and efficient service.</li> <li>Consistently maintains visibility in guest areas and immediately responds to any guest questions and/or concerns.&nbsp;</li> <li>Consistently monitors assigned area for cleanliness.</li> </ul>

Job Requirements

<ul> <li>High School Diploma or Equivalency is required.</li> <li>Must have previous money-handling experience. At least 6 months in a gaming environment preferred.&nbsp;</li> <li>Must possess mathematical ability (addition and subtraction) to accurately pay and collect funds for guests.</li> <li>Must possess excellent guest service and communication skills.</li> <li>General knowledge of sports team and games preferred.</li> <li>Must be able to work any day and any shift.</li> <li>Must present a well-groomed appearance.</li> </ul>