Turning Stone Resort Casino
Job Code
Travel Involved
Food & Beverage Service
Employment Status

Assistant Banquet Manager

Job Description

  • Works effectively with the Banquet Manager to provide overall management and maintenance of service levels for Banquets. 
  • Continually meets with planners and/or convention officials during actual event(s), to ensure requirements are being executed in the proper manner.
  • Always schedules regular meetings to ensure that all Team Leaders and staff have all necessary information.
  • Maintains a working knowledge of Catering Operations internal functions, controls and software updates and takes the initiative to convey pertinent information to employees regarding policy changes.
  • Ensures efficiency and accurate performance standards are achieved by maintaining communication with all work areas to verify paperwork and inventory controls.  Creates and updates forms/documents used to perform daily functions.
  • Consistently demonstrates outstanding guest service skills and always identifies repeat guests. 
  • Takes responsibility for making sure Team Members are trained/developed in Catering Operations and monitors business flow to develop efficient training, break and shift schedules.
  • Is always available to assist F&B Team Members at designated function locations when needed.
  • Regularly monitors the inventory of all catering supplies and orders supplies when needed.  Always completes and signs for all stock requisitions and continually monitors inventory costs against catering budget. 
  • Demonstrates responsibility for the proper billing and settlement of all Banquet functions. Always prepares toke report.
  • Consistently demonstrates the initiative to assist all Beverage staff when required by business needs. Ensures that all departments within the operation are scheduled for maximum coverage during peak hours.
  • Reviews payroll reports for accurate work hour totals and makes adjustments when needed.
  • Continually assists with the preparation of annual budgets, operating forecasts, and other required departmental analysis.
  • Demonstrates a working knowledge and understands the implementation of a full service alcoholic beverage operation.  Works closely with outside vendor(s) to ensure standards and Oneida Indian Nation Beverage procedures are followed. 

Job Requirements

  • High School diploma or GED equivalent required.  College degree or some level of secondary education preferred.
  • Previous Banquet/Catering experience required; 2 years in a supervisory capacity.
  • Must possess outstanding guest service skills.
  • Demonstrates a working knowledge and understands the implementation of a full service alcoholic beverage operation.
  • Previous money handling experience with basic math skills required.
  • Ability to organize/prioritize and complete multiple tasks simultaneously. 
  • Ability to make decisions in a fast-paced environment and accommodate a flexible work schedule.
  • Prior experience with personal computer software required, particularly spreadsheet applications.  Prior experience with computerized booking software is helpful.
  • Must possess superior verbal and written communication skills.
  • Knowledge of food and health codes is required.