Turning Stone Resort Casino
Job Code
Travel Involved
Marketing & Sales
Employment Status

Catering Services Manager

Job Description

Create solutions in a renowned, award-winning destination resort by joining our dynamic team of hospitality professionals who are driven to ensure success. Collaborate with an energetic, fun team who maintains attention to every detail, and enjoy a sense of pride serving as host in an extraordinary location. Located midway between the Finger Lakes and the Adirondacks, associates can develop their career into a variety of opportunities including leadership roles. This role is accountable for proactively servicing event planners and handling catering events to meet or exceed clients’ expectations through active communication, planning and team leadership.


  1. Ensures comprehensive execution of contracted events in the catering (non-wedding) market from pre-event consultation, on-site event participation, detailing and executing the event as well as post-event guest satisfaction follow up.
  2. Adheres to contract standards with the best interests of Turning Stone Resort Casino in mind.
  3. Regularly seeks out creative ways to sell the full scope of services offered by Turning Stone and other Oneida Nation Enterprises to catering event clients (culinary, bakery, floral, entertainment, audio/video production, spa, retail, etc.).
  4. Effectively identifies and communicates guest needs through group resumes.
  5. Actively pursues increased revenue opportunities through upselling and menu enhancements.
  6. Generates BEOs and required meeting room diagrams for all booked functions.
  7. Ensures accurate and timely billing and invoicing to clients and assists with budget projections and analysis of performance results.
  8. Accurately quotes and charges all deposits.  Receives and processes deposit payments. Ensures PCI compliance through the use of the E-Pay system.
  9. Communicates frequently with Food & Beverage Managers, Banquet staff and/or Chefs to ensure that menus and materials are suited to guest specifications. Regularly attends BEO meetings.
  10. Consistently manages function details and related activities to ensure that program requirements are satisfied.  Anticipates and handles guests’ needs to ensure quality product delivery, guest satisfaction and repeat business.
  11. Acts as a liaison between Sales and the Guest while following-up and keeping all appropriate Team Members aware of pertinent informational changes or any irregularities.
  12. Understands and utilizes technology available (Delphi) to ensure coordination between departments and guests.

Job Requirements

Minimum Qualifications:

  1. A two year degree or equivalent experience in Hospitality or related field.  Event experience preferred.
  2. Must have two years of related work experience.
  3. Excellent personal computer skills with experience in Microsoft Office software and at least one (1) year experience with Delphi or comparable convention management software.
  4. Possess above average verbal and written communication skills.
  5. Must be available to work a flexible schedule; including weekends and holidays.
  6. Must possess excellent organizational skills.
  7. Ability to meet deadlines and handle difficult situations.
  8. Ability to handle multiple tasks and priorities.


Physical Requirements:

  1. Must be able to stand/walk for long periods of time.
  2. Must be able to lift up 20 lbs.