Location
Turning Stone Resort Casino - Verona, NY
All Locations
Job Code
CKH04
Shift
Days
Swing
Travel Involved
None
Category
Spa / Tennis / Fitness
Employment Status
On Call

Salon/Spa Receptionist - Ahsi Day Spa & Salon

Job Description

Duties & Responsibilities:

 

  1. Ensures phone calls are answered in a timely manner and by the established phone                                     procedures and script.
  2. Is always polite when speaking to guests on the telephone and at the front desk.
  3. Accurately makes reservations for spa using the appropriate tracking system.  Inputs all guest information efficiently and with minimal errors.
  4. Maintains a general knowledge of all spa products, services and appointment availability.
  5. Maintains full knowledge of all current and upcoming Turning Stone events and promotions and advises guests accurately.
  6. Provides appointment information to guests in a polite and courteous manner.
  7. Accurately performs other office duties such as typing, filing and mailing of documents.
  8. Consistently encourages retail products and spa/salon services.
  9. Promptly greets guests entering reception area. Strictly monitors access to restricted areas.
  10. Accurately handles all cash transactions, uses correct server numbers and follows opening and closing procedures.
  11. Handles all money according to Turning Stone standards.
  12. Maintain a professional demeanor and dresses appropriately to grooming standards.
  13. Maintains Forbes Standards as it pertains to guest service, phone etiquette, and front desk interactions.

Job Requirements

Minimum Qualifications:

 

  1. High School Diploma/G.E.D. required. 
  2. One year previous receptionist experience preferred.
  3. Must be able to stand for an 8 hour shift.
  4. Must be able to withstand heat up to 80 degrees for an 8 hour shift; fireplace utilized (Skana).
  5. Must be able to work evenings, weekends and holidays as required.
  6. Ability to speak and understand the English language; must continuously communicate with a degree of professionalism and accuracy.
  7. Written communication skills essential; ability to read and understand information and records and complete standard forms.
  8. Previous computer experience needed; computer system is utilized to sell spa packages and appointments; Micros and Spa Concepts. 
  9. Mathematical ability essential; must be able to accurately account for cash drawer.
  10. Ability to multi task essential; multi-phone line, guest interaction.