Turning Stone Resort Casino - Verona, NY
Job Code
Travel Involved
Casino Gaming
Employment Status

Bingo Supervisor

Job Description

Summary:  The Bingo Supervisor will be responsible for initiating, establishing and maintaining rapport with employees under his/her direct supervision.  In addition, the supervisor will ensure that each session is adequately staffed, monitor business flow and recruitment needs, interview prospective employment candidates and train and develop employees in Bingo Operations.


Duties & Responsibilities:


  • Ensures that each session is adequately staffed with Money Room Clerks, Callers and Floor Clerks.
  • Consistently monitors recruitment needs and interviews prospective employment candidates.  Makes informed selections while notifying Human Resources and the Bingo Director.
  • Takes responsibility for ensuring Team Members are trained and developed in Bingo Operations and monitors business flow to develop efficient training, break and monthly shift schedules.
  • Prepares in advance and records the issuing of Bingo Bucks required on a daily basis.
  • Maintains frequent communication with all work areas to ensure efficiency, performance standards and superior guest service.
  • Regularly monitors the inventory of all Bingo supplies and Bingo paper.   Ensures accurate input of inventory.
  • Demonstrates an understanding of PAF and administrative procedures and in doing so, accurately tracks and records L.O.A.'s, vacation time, EO's, call-outs, and special requests.
  • Continually updates the hotline everyday for guest awareness of promotions, closings, or ticketed events.
  • Maintains thorough knowledge of Bingo Operations internal functions, controls and software updates.
  • Demonstrates a thorough working knowledge with regards to changing session payouts and menu programs in the electronic bingo system.
  • Consistently utilizes microphones to explain any delays to Bingo patrons.
  • Responsible for issuing and closing of pulltabs.
  • Maintains pulltab inventory.

Job Requirements

  • High School Diploma or High School Equivalency Diploma required.
  • Three years of experience in Bingo Operations or related area.
  • Previous supervisory experience preferred.
  • Above average verbal and written communication skills required.
  • Must possess computer skills with knowledge of Word, Excel, and Quattro Pro.
  • Must possess outstanding guest service skills.
  • Previous money handling experience with basic math skills required.
  • Ability to organize/prioritize and complete multiple tasks simultaneously.
  • Ability to make decisions in a stressful environment and accommodate a flexible work schedule.

Physical Requirements:


  • Must be able to walk and stand for long periods.
  • Occasionally required pushing, pulling, and lifting up to 35 pounds.