Turning Stone Resort Casino - Verona, NY
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Job Code
Travel Involved
Employment Status

Assistant Manager of Beverage Operations

Job Description

We are seeking an Assistant Manager of Beverage Operations with proven leadership ability and a passion for the Beverage industry.

Responsibilities include:

  • Effectively manages all Bartenders, Beverage Porters and Beverage Servers.
  • Takes responsibility for ensuring employees are trained/developed in F&B Operations and monitors business flow to develop efficient training, break and shift schedules.
  • Ensures the Beverage staff receives sales slip reports in a timely manner and trains all Beverage staff in the process of declaring tips.
  • Consistently demonstrates the initiative to assist all Beverage staff when required by business needs.
  • Regularly completes and signs for all stock requisitions and continually monitors inventory costs against Beverage budget.
  • Maintains working knowledge of F&B Operation’s internal functions, controls and software updates and takes the initiative to convey pertinent information to employees regarding policy changes.
  • Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls.
  • Consistently demonstrates outstanding guest service skills and always identifies repeat guests.
  • Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedure (i.e. MIS, Gaming Commission, Security, Credit, Surveillance, Games Dept., Nation Police, Payroll, HR and Marketing).
  • Demonstrates an understanding of PAF and administrative procedures; accurately tracks and records LOAs, vacation time, Eos, call-outs and special requests.
  • Is always available to assist beverage employees at designated locations as needed.
  • Consistently monitors recruitment needs and interviews prospective employment candidates.  Makes informed selections while making sure Human Resources and the Beverage Manager are consulted appropriately.

Job Requirements


  • Must have an Associate’s Degree, Bachelor’s Degree preferred.  Experience may be substituted for education.
  • Must have at least 2 years of supervisory experience; preferably in a bar/beverage environment.
  • Demonstrates working knowledge of beverage products and trends; including non-alcoholic and spirituous beverages.   Understands the implementation of a full service alcoholic beverage operation.  Must have knowledge of spirits and specialty crafted cocktails.
  • Must have excellent interpersonal skills.  Above average verbal and written communication skills required.
  • Must possess computer skills with knowledge of Microsoft Office.
  • Must possess outstanding guest service skills.
  • Previous money handling experience with basic math skills required.
  • Ability to organize/prioritize and complete multiple tasks simultaneously.
  • Ability to make decisions in a fast-paced environment and accommodate a flexible work schedule.