Turning Stone Resort Casino - Verona, NY
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Job Code
Travel Involved
Employment Status

Season's Harvest Restaurant Supervisor

Job Description

  • Maintains working knowledge of F&B Operation’s internal functions, controls and software updates and takes the initiative to convey pertinent information to employees regarding policy changes.
  • Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls.
  • Consistently demonstrates outstanding guest service skills and always identifies repeat guests.
  • Consistently maintains a professional rapport and confidentiality in communicating with other departments as required by procedure (i.e. MIS, Gaming Commission, Security, Credit, Surveillance, Games Dept., Nation Police, Payroll, HR and Marketing).
  • Takes responsibility for making sure employees are trained/developed in F&B Operations and monitors business flow to develop efficient training, break and shift schedules.
  • Demonstrates an understanding of PAF and administrative procedures and in doing so, accurately tracks and records LOAs, vacation time, Eos, call-outs and special requests.
  • Is always available to assist F&B employees at designated outlet locations as needed.
  • Regularly monitors the inventory of all F&B supplies and orders supplies as needed. Always completes and signs for all stock requisitions and continually monitors inventory costs against budget.
  • Consistently demonstrates the initiative to assist all outlet staff as required by business needs.
  • Ensure the Food & Beverage staff receive sales slip reports in a timely manner and trains all Food & Beverage staff in the process of declaring tips.
  • Consistently monitors recruitment needs and interviews prospective employment candidates. Makes informed selections while ensuring Human Resources and the Operations Manager are consulted appropriately.
  • Continually demonstrates responsibility for overseeing, monitoring and delegating the F&B operation at the assigned outlet; cleanliness, lighting, music levels, repairs, etc.
  • Understands and maintains the highest quality of food and service level functions within the outlet.
  • Demonstrates knowledge and understanding in regards to implementation of a full service alcoholic beverage operation.
  • Continually assists with the preparation of annual budgets, operating forecasts and other required departmental analysis.
  • Always maintains knowledge regarding menu and preparation in a multi-concept restaurant.
  • Ensures that the staff provides timely and accurate table service of made-to-order items.
  • Is detailed in cleanliness, service steps and table maintenance; salad bar, food stations and presentation of clean utensils, floors and equipment.

Job Requirements

  • High School diploma or GED equivalent required. College degree or some level of secondary education preferred.
  • 5 years previous management/supervisory experience in a multi-concept restaurant or in an ethnically diverse culinary environment.
  • Previous F&B experience required, including handling and understanding the preparation and service of alcoholic beverages.
  • Above average verbal and written communication skills required.
  • Must possess computer skills with knowledge of Microsoft Office.
  • Must possess outstanding guest service skills.
  • Previous money handling experience with basic math skills required.
  • Ability to organize/prioritize and complete multiple tasks simultaneously.
  • Ability to make decisions in a fast-paced environment and accommodate a flexible work schedule.