Turning Stone Resort Casino - Verona, NY
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Job Code
Travel Involved
Employment Status

Beverage Supervisor - Turning Stone

Job Description

  • Effectively supervises all Bartenders, Beverage Porters and Beverage Servers.
  • Takes responsibility for ensuring employees are trained/developed in F&B Operations and monitors business flow to develop efficient training, break and shift schedules.
  • Ensures the Beverage staff receives sales slip reports in a timely manner and trains all Beverage staff in the process of declaring tips.
  • Consistently demonstrates the initiative to assist all Beverage staff when required by business needs.
  • Regularly completes and signs for all stock requisitions and continually monitors inventory costs against Beverage budget.
  • Maintains working knowledge of F&B Operation’s internal functions, controls and software updates and takes the initiative to convey pertinent information to employees regarding policy changes.
  • Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls.
  • Consistently demonstrates outstanding guest service skills and always identifies repeat guests.
  • Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedure (i.e. MIS, Gaming Commission, Security, Credit, Surveillance, Games Dept., Nation Police, Payroll, HR and Marketing).
  • Demonstrates an understanding of PAF and administrative procedures; accurately tracks and records LOA's, vacation time, EO's, call-outs and special requests.
  • Is always available to assist F&B employees at designated outlet locations as needed.
  • Consistently monitors recruitment needs and interviews prospective employment candidates. Makes informed selections while making sure Human Resources and the Beverage Manager are consulted appropriately. 

Job Requirements

  • High School diploma or GED equivalent required. College degree or some level of secondary education preferred.
  • Previous F&B and supervisory experience required.
  • Above average verbal and written communication skills required.
  • Must possess computer skills with knowledge of Microsoft Office.
  • Must possess outstanding guest service skills.
  • Previous money handling experience with basic math skills required.
  • Ability to organize/prioritize and complete multiple tasks simultaneously.
  • Ability to make decisions in a fast-paced environment and accommodate a flexible work schedule.