Turning Stone Resort Casino - Verona, NY
All Locations
Job Code
Travel Involved
Hotel Operations
Employment Status

Assistant Executive Housekeeper

Job Description

  • Efficiently schedules days off for all Housekeepers and Housepersons. Monitors hours worked and adjusts staffing levels to reflect changes in occupancy.
  • Always prepares daily work assignments for staff. Provides input for the work schedules for Housekeeping staff to match coverage to projected business volume. Manages labor costs and demonstrates scheduling practices that are fair to staff.
  • Effectively reviews supply requisitions and invoices to guarantee that charges are appropriate and coincide with invoiced amount.
  • Demonstrates an understanding of the importance of special project cleaning for all areas of the hotel and schedules appropriately.
  • Consistently monitors recruitment needs and interviews prospective candidates making informed selections while ensuring Human Resources and the Executive Housekeeper are notified of decision. Ensures that new Team Members receive thorough on the job training. Reviews all training information prior to allowing the Team Member to be assigned to an area independently.
  • Trains all new Housekeepers and Housepersons. Assigns on-the-job training with an experienced Team Member. Re-trains as necessary before assigning to an area.
  • Conducts a daily inventory of all guest amenity products and ensures sufficient quantities are available. Promptly completes and submits to the Executive Housekeeper a requisition for needed supplies.
  • Inspects on a daily basis 10% of the guestrooms occupied, public areas and hotel grounds and advises Team Members of any deficiencies found.
  • Effectively prepares the annual budget for the Housekeeping Department. Completes monthly variance reports in a timely manner.
  • Establishes and maintains proper inventory controls for linen/supplies and coordinates monthly inventories and procedures through usage and cost reports. Ensures that supplies are available to meet the daily requirements.
  • Ensures all safety policies and requirements are met or exceeded and conducts safety classes as needed.
  • Monitors quality of laundry cleaning service and interacts with vendor periodically to ensure product meets quality standards.

Job Requirements

  • High School diploma or GED required.
  • College degree or some level of secondary education preferred.
  • Above average verbal and written communication skills required.
  • Must have prior experience in hotel housekeeping.
  • Prior leadership experience required.
  • Must have knowledge of all housekeeping standards.
  • Scheduling experience required.
  • Knowledge of cleaning chemical uses and precautions required.
  • OSHA and MSDS training required.
  • Prior commercial/hospitality industry cleaning experience preferred.
  • Must be able to accommodate a flexible work schedule.