Turning Stone Resort Casino - Verona, NY
All Locations
Job Code
Travel Involved
Employment Status
On Call

Clubhouse Servers

Job Description

Duties & Responsibilities:

  • Demonstrates exceptional guest service skills when selling F&B items to either guests or employees and informs guests of casino facilities and their location.
  • Continually operates cash register or cash bank and accepts payment for F&B product(s) ensuring accuracy when making change.
  • Is always extremely responsive to guest’s questions regarding food items, prices, methods of preparation, items on sale and availability of various F&B products.  Continually up-sells F&B products offered.
  • Continually assists in answering the telephone promptly, to ensure customers orders are communicated and ready in a timely manner.
  • Effectively takes guest orders in a timely manner.  Ensures that beverage orders are taken within two minutes after guest is seated.
  • Always adheres to established sequence of service standards.
  • Maintains communications with Rangers and other golf staff for player’s positions on the course.
  • Always drives the cart in a professional manner realizing that driving the cart recklessly could result in serious injury.
  • Stocks the cart, cleans the cart and returns extra stock at the end of the shift.

Job Requirements

 Minimum Qualifications:

  • Must be able to speak English.
  • Must possess the ability to count money and make correct change.
  • Must have excellent interpersonal communication skills.
  • Must have the ability to ring in orders and settle checks on Point of Sale system.
  • Must be able to keep an accurate record of product and sold product.
  • Previous Food & Beverage/Country Club experience a plus.
  • Must be able to demonstrate the ability to be safety oriented.
  • Must have the ability to work in a fast paced environment.
  • Must have the ability to accommodate a flexible work schedule.
  • Must be able to complete multiple tasks at once.
  • Must be able to lift up to 30lbs.
  • Must be able to operate a golf cart.