1. Acts as the lead person in the daily operations of the office. Interacts daily with physicians, support staff, and patients to resolve problems as they occur.
2. Works with the Group Practice Manager in coordinating coverage to ensure that the office is adequately staffed and running efficiently at all times. Maintains providers’ vacation and CME time off.
3. Assists the Group Practice Manager in establishing, implementing, and monitoring office policies, procedures, and protocols.
4. Trains new staff members, secretarial and clinical. Closely monitors performance of individual employees, and informs the Group Practice Manager of any problems.
5. Assures proper maintenance of office, including ordering equipment, services, offices and medical supplies. Monitors invoices for accuracy. Maintain close contact with Hospital departments, outside vendors, and property management to ensure the equipment and site is in safe working condition.
6. Closely monitors providers’ schedules.
7. Monitors the revenue cycle process to ensure compliance with: data collection and entry, co-pay management, charge entry, referrals, etc.
8. Responds to patient inquiries and billing problems.
9. Attends organizational meetings.
10. Maintains payroll.
11. Assists in preparation and management of office budget.
12. Handles telephone calls for the physicians, takes messages, and routes appropriately, notifies physicians or takes steps to locate covering physician for any patient emergencies (uses own judgement in determinations regarding patient emergencies and need to locate physician), and assist physician in returning telephone calls and relaying information.
13. Facilitates continuing education and training for all support staff and providers.
14. Employee relations: perform annual reviews, corrective action. Interview prospective employees.
1. Normal office environment.
2. Some exposure to patients and related hazards when performing procedures such as phlebotomy.
MountAuburn Hospitalemployees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. MNST