Date Posted
09 / 25 / 2020
Hours Required
40 Hours
Patient Financial Services
High School or Equivalent Required
Mount Auburn Hospital - Cambridge, MA

Collections Specialist

Mount Auburn Hospital - Cambridge, MA


Job Description:

1. Initiates and responds to patients and clients on daily basis in order to collect outstanding self-pay balances. Processes client accounts as needed. a. Assists patients, attorneys, and clients in resolving outstanding balances on accounts generated from patient and client billing by way of telephone, correspondence and personal visits. b. Receives positives feedback from patients (answers telephone within three rings), greeting visitors/callers in a professional manner, attempts to settle outstanding debt with tact/diplomacy.

2. Attempts telephone contact with guarantor on as many accounts as possible on a priority basis. Arrange budget plans, obtain insurance information, and credit card information. Refer potential Free Care eligible patients to account collector as appropriate.

3. Follows up on outstanding co-pay, deductible, and co-insurance amounts for collection purposes, on a priority basis.

4. Forwards follow up third party billing to appropriate Staff.

5. Will halt certain accounts from being referred to a collection agency by notifying account collector.



1. Knowledge of state and federal laws and guidelines regarding debtor contact.

2. Knowledge of billing process and extensive Medicaid experience and dealing with submission of Health Safety net claims.

3. Ability to organize and plan tasks for timely completion.

4. Work requires advanced communications skills, and specialized knowledge typically acquires in two years of college or business school.

5. Knowledge of predictive dialing software is required, use of terminal/computer 80- 90% of the time.

6. Ability to operate business office equipment.

7. At least one year of experience as a collector for a collection agency or equivalent, but two to three years experience is preferable.

8. Knowledge of Microsoft Word and Excel is required for logging and reporting data.