Job Title:   Casino Host/JP Host-SD
1208
Full-Time
Scioto Downs Casino and Racetrack
Marketing
Variable
VARIES

JOB DESCRIPTION:
JOB SUMMARY:
Assists status tier guests with requests for complimentary vouchers and booking amenities in the VIP services area, via telephone or through hosts and authorized gaming personnel. 
 
ESSENTIAL DUTIES & RESPONSIBILITIES:
•           Sign up and issue new player club cards to non carded players thus increasing the data base.
•           Inform guests of special upcoming events such as concerts, parties, promotions, etc.
•           Assist Executive hosts with completing booking of trips for guests.
•           Implement bookings for guests utilizing the VIP services area.
•           Assist in special events and promotions as needed.  Be prepared to answer questions on promotions and events for guests. 
•           Monitor the Fountain Room during hours of operation and resolve any food, cleanliness or beverage issues that are found.
•           Exercise sound business judgment generating effective solutions quickly and/or raising issue to management as necessary.
•           Issue complimentary vouchers based on established guidelines.
•           Issue complimentary vouchers as requested by authorized host or casino staff.
•           Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
•           Assist with Jack Pots.
•           Survey and evaluate the gaming floor by using the computer programs Super Play Mate and Omni View , alert host staff as players are found that merit personal attention.
•           Safeguards the confidential nature of all departmental and company records.
•           All other duties as assigned.
 

JOB REQUIREMENTS:
EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:
College degree preferred. MS Office knowledge, CDS system knowledge preferred.
Must be 100% customer service focused, possess good interpersonal skills, be organized and be able to work in a fast paced and demanding environment.  Must be detail-oriented, possess computer skills and handle multiple tasks simultaneously.  Confidentiality is a must. 
Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment.
Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation.
 
EDUCATIONAL REQUIREMENTS:
High School Diploma or equivalent. 
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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
HR Dept - Mountaineer Casino 304-387-8534
HR Dept - Presque Isle Downs 814-866-8761
HR Dept - Scioto Downs 614-295-4710
 
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