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Job Title:   Guest Service Supervisor
Any
11313
Full Time
Hotel Operations

JOB DESCRIPTION:
The Reservations and Guest Service Supervisor supports and assist the Manger in general day-to-day functions and operations of reservations, telephone and guest service agents.   Also plays a part in contributing to the revenue growth of the hotel and in ensuring guests satisfaction by providing efficient, professional and friendly service according to hotel standards and policies.

JOB REQUIREMENTS:
*Hotel School, some College program and High School or equivalent. 

* Previous hotel reservations and guest service experience. 

*Must have a strong knowledge of PC operations.  

*Must be extremely adept communicator and fluent in oral and written English. 

* Ability to work well in a team environment. 

* Ability to assimilate information, data etc. from various sources.
  
*Must have passion and desire to meet and exceed exceptionally high standards and be efficient in handling problems in workplace, including anticipating, preventing, identifying and solving challenges as necessary. 

* Be effective at listening to, understanding and clarifying concerns and issues raised by co-workers / associates / guests. 

* Attention to detail and high degree of self motivation and initiative.
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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
 

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